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JOB SUMMARY
Leads in the planning, design, development, implementation, and execution of innovative application and platform solutions related to security, service delivery, datacenter and service desk management, OSS, and BSS systems. Drives identification and adoption of best in class operational practices and procedures across a multidimensional, high complexity back office space for business as usual tasks, deployment, incident management, monitoring and detection, capacity planning, forecasting, resiliency, hardening, and DR/HA. Designs and establishes corporate operational playbooks, standard operating procedures, develops and implements platform enhancements and makes recommendations for improvements. Leads implementation of approved application and data center architecture and designs and security solutions. Leader in staff development efforts.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Responsibilities include: designing, deploying, managing, and ensuring stability of the application and platform ecosystem and related back office infrastructure and data centers to provide network security, high availability, fault tolerance, and scalability to effectively and efficiently support mission critical business systems.
Demonstrates a high level of competence in IT operations, application monitoring, deployment and configuration management, availability and performance optimization, capacity management and forecasting, cloud computing, datacenter operations troubleshooting critical issues, and coordination of implementation.
Represents the Engineering Department working closely with Architects and Engineers in designing, modeling, and implementing new technologies.
Become a trusted partner of our engineering team through the delivery of excellent customer service and knowledge that will allow our business to grow.
Troubleshoots and resolves major APO and system issues.
Assists and leads efforts for design, redesign, and operational efficiencies as business objective and strategies evolve.
Project management – document project requirements including scope, costs, schedule, testing and terms of delivery to ensure project is completed with highest level of quality on time and within budget.
Mentors and trains other Engineering personnel in key elements of networking systems and provide technical presentations to instruct co-workers and other production services support individuals.
Research and identify technology opportunities and their application to the business.
Test and validate all new hardware and software for proper configuration and performance.
Adhere to industry specific local, state, and federal regulations, as applicable.
Knows, understands and follows company policy.
Performs other duties as requested by supervisor.
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
- Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
- Ability to use personal computer and software applications
- Systems knowledge (Linux, Unix)
- Infrastructure knowledge (Raw Iron, Steel Cloud, ElasticCloud, OpenStack, AWS)
- Ability to work in a team environment
- In-depth knowledge in areas of specialty for specific applications, and general knowledge of supporting or integrating applications creating platform ecosystems.
- Basic Knowledge in TCP/IP and the OSI Model
- Expert knowledge in using ticketing and software tools to support the current operations.
- Expert knowledge of software designing software, such as Visio
- Ability to perform duties in a very fast pace environment and ability to learn new technology quickly
- Ability to use the following office equipment telephone, copier, fax, and calculator
- Ability to use personal computer and software applications
- Knowledge of Microsoft Office
- General knowledge of OSI stack and application architectures
Education
Bachelor’s Degree in Computer Science, Electrical Engineering, or related field or equivalent work experience; May require Industry Standard Certifications
Related Work Experience
6+ Years – System or Server Administration
PREFERRED QUALIFICATIONS
Skills /Abilities and Knowledge
Knowledge of company products and services
Certifications
Linux
Unix
Oracle
Splunk
Linux, Unix, or other system administration certification are helpful
WORKING CONDITIONS
Office Environment
May work in Lab or Data Center/Implementation Facility environment
24X7 Network Operations environment
Occasional travel as required
ISY308 279947-1 279947BR 