Alcatraz East Crime Museum Hiring for Senior Operations Manager Job at Pigeon Forge, TN Full Time

The Senior Operations Manager is a key accomplice, utilizing professional practices supporting Alcatraz East’s mission and goals.

Major responsibilities will include:

· Through effective management of front line staff, provide exceptional guest service in a timely and responsive manner, ensure the museum is staffed adequately and runs smoothly, and morale is maintained.

· Implement and ensure adherence to operational procedures while utilizing professional practices.

· Supervise internal cash control, cash management, financial records, deposits and payments.

· Monitor and communicate reports, including operating costs, cost of goods, cost of labor and inventory.

· Ensure a safe, clean environment for guests and employees, overseeing quality control, sanitation and maintenance of all museum facilities.

· Plan and implement guest service programs to maximize earned income and guest satisfaction.

· Provide Operational support for special events.

· Manages and direct operational activities and set performance goals accordingly.

· Perform other duties as assigned.

Qualifications for this positions: Associates or Bachelor’s degree in Business Management, Museum Science or unrelated discipline with progressively responsible leadership experience in a museum or a background in the non-profit or public sector. Minimum 5+ years in progressive entertainment/hospitality operations environment; or equivalent combination of education and experience. Ability to work all shifts of museum operations is required for this position.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
COVID-19 vaccine required for new team members.

Ability to commute/relocate:

• Pigeon Forge, TN 37863: Reliably commute or planning to relocate before starting work (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location