Manheim Hiring for Client Service Supervisor Job at Phoenix, AZ Full Time

The Supervisor of Client Services is a servant leader responsible for creating and maintaining the highest level of team engagement, client experience, and profitability for their business. They are accountable for the entire logistics portfolio of services for their clients regardless of mode of transport – trucking, rail, local delivery, etc., inbound or outbound.

This leader will train, develop, and coach their team and establish success criteria to ensure execution and delivery based on client expectations. The Supervisor of Client Services will maintain strong relationships with the clients and carrier partners they serve and ensure alignment across the entire organization.

Key Responsibilities:

• Supervises Client Services Team
• Coach, develop, and empower team members and create a cohesive team environment between team members in the field and home office
• Champion our LDM operating model and ensure team engagement and objectives are achieved
• Establish a cadence of communication and touch points to ensure client expectations and performance metrics are clear and aligned across all team members with guidance from manager
• Establish and deliver success criteria for achieving business goals and objectives
• Introduce client transparency and reporting via various media (e.g. scorecards, VoC, etc.)
• Partner with peers across Operations, Pricing, and other Cox Automotive support teams to ensure that all aspects of their team are optimal (e.g. pricing based on market dynamics, carrier capacity and utilization, reporting and transparency, etc.)
• Demonstrate business acumen and analytical skills required to support key performance indicators, goals and objectives, and profitability goals

Outputs:

• Support desired team member satisfaction, sales objectives, client experience and margin goals
• Logistics sales and profitability: support/develop/implement plan to improve the following:
  • Process redesign, system and tool strategy and implementation, operating metrics tracking/ranking, incentive systems, partner with LDM

Qualifications:

• Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.)
• High school diploma or GED required.
• BS/BA degree in Business Administration, Supply Chain Management, Finance, Economics, or related discipline strongly preferred
• 5+ years automotive industry and/or logistics experience preferred
• 3+ years leadership role preferred
• Proven change leader
• Servant leader with proven ability to develop high performing teams
• Demonstrated ability to operate effectively in highly matrixed environments
• Demonstrated track record of assessing, developing, and empowering talent
• Demonstrated track record of business analytics insights and cost management
• Strong negotiation skills and the ability to influence others

Who We Are

About Cox Automotive

Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.