The Operations Manager reports to Station or Regional Management and oversees airline accounts to ensure that the operation is meeting and exceeding the customer’s expectations. This includes primary responsibility for the following:
Competency:
To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving, Customer Service, Interpersonal, and Oral Communication.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed in this Job Description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
General Qualifications:
Education/Experience:
Bachelor’s degree. Associate’s degree or high school diploma or equivalent may be substituted with two or more years relevant experience in the aviation industry.
Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to communicate effectively in English.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Computer Skills:
Proficiency is required in Microsoft Excel and Word, sufficient to write letters, organize schedules, and perform other tasks related to operations.
Certificates and Licenses:
No certifications needed.
Supervisory Responsibilities:
This job requires supervision of all personnel for a major airline account.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate but may become high at various times. Employee must be willing to wear/utilize company-supplied personal protective equipment (hearing protection) to mitigate their noise exposure.
Some work is in an outside environment, with exposure to hot and cold temperatures and inclement weather.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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