Log In
Sign Up
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]>
Datacenter Network Operation Center (NOC) Support Technician
Duties and responsibilities:
- Provide Technical customer support by phone and/or ticket system
- Understand and practice excellent and professional phone and email etiquette
- Maintain physical IT infrastructure
- Monitor security tools, system logs and dashboards for problems and take appropriate actions
- Understand and experienced at Enterprise server hardware break-fix
- Proficient at neatly managing IT assets such as cable management, server labels/tags, etc.
- Identify possible issues using various monitoring tools
- Maintain internal physical security of the facility
- Implementation of new provisioning requests
- Implementation of specific internal equipment installation
- Provide aid in day to day facility operations
Desired Qualifications:
– Able to work well in a team/individual environment with minimal supervision
– Proficiency with Windows Operating Systems
– MS Server or Office 365 MCSA
– Efficiency in hardware troubleshooting
– Fluent in English with good communication skills
– Strong troubleshooting skills
– Familiar with networking technologies
– Proactive monitoring and maintenance is a crucial part of our support package
– Ability to monitor using our systems and software to create detailed work logs and technical documentation.
– Linux knowledge is a big plus
– Knowledge and understanding of Web technologies
Working conditions and Physical requirements:
– Some physical work required such as installing and managing cables
– Able to lift up to 50lbs (servers)
NOTE: This is NOT a call center position
Direct reports to: Datacenter Manager
Package includes medical, dental, vision, PTO, etc.
Job Type: Full-time
Pay: $13.00 – $30.00 per hour
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
COVID-19 considerations:
Face covering may be required to comply with local health requirements/recommendations
Application Question(s):
- How soon can you start if you were offered the position?
Education:
- High school or equivalent (Preferred)
Experience:
- Technical support: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location:
- One location
Work Remotely:
- No
Work Location: One location
