FuelEd Schools Hiring for Program Operations Manager Job at Remote Full Time

About FuelEd
*
FuelEd is a non-profit organization whose mission is to grow emotionally intelligent educators who create relationship-driven schools. Our vision is a world where educator training and support – and the very definition of an educator – is reimagined to prioritize educators’ emotional intelligence, emotional health, and interpersonal skills.
*
*
To learn more, visit: www.fueledschools.org.

Cultural Fit

What makes FuelEd unique isn’t just the work we do, it’s how we do it. We organize and manage ourselves in deep alignment with the values we promote in the world. We identify as a Teal Organization and several management practices and principles have shaped our internal culture1. You can see our cultural values here and our commitment to diversity, equity and inclusion here.

More important than skills or experience is passion for the mission and fit with the team and culture at FuelEd. At FuelEd, we strive for all team members to be “owners, not renters” so there are many opportunities for entrepreneurship, leadership, and ownership. We believe that growth occurs through honest and empathic relationships, and have built this into our team culture so that every member can reach their full potential. Happy and successful team members will have passion for the cause and a desire to build a movement that can fuel schools with the power of relationships. Happy and successful team members will also possess abilities and enjoy opportunities to be flexible, take initiative, give and receive feedback, build relationships, wear multiple hats, and be challenged to grow personally and professionally.

As a FuelEd Partner, you would be part of this dynamic co-creation process. The job description listed below would encompass approximately 70% of your work at the organization. The other 30% of your time would allow you to grow and contribute additional skills to the organization’s evolution and growth.

1The ideas that have inspired FuelEd internal culture are included in Holacracy (Robertson), We the People (Buck and Villines), Reinventing Organizations (Laloux) An Everyone Culture (Kegan and Lahey), NextJump, a “deliberately developmental organization” chronicled in An Everyone Culture, and the antidotes to White Supremacy Cultural Values defined by Kenneth Jones and Tema Okun.

The Position

FuelEd is seeking a dynamic, growth-oriented individual to implement programming and optimize our capacity to identify, collect and leverage data in our day-to-day and strategic work. The ideal candidate will have a proven track record of developing and maintaining operational systems as well as utilizing softwares to improve customer support, program coordination, project management and CRM maintenance. This role will be responsible for both developing improvements to internal operational efficiency and client-facing services as well as helping FuelEd evolve to meet the changing digital demands of our clients, our team and educators nationwide. Working closely with the Sales Team, Trainer Team, and Program Team, the Operations Manager will serve in a leadership capacity – guiding best practices for improving our program operations and data collection systems.

As a FuelEd Partner, the individual filling this role will take on additional roles and accountabilities based on their strengths as well as needs and opportunities that arise for the organization. We believe that this allows both the person and the organization to continuously grow and evolve.

Job Accountabilities

• Respond to program requests made by the Sales Team

• Engage in regular sales pipeline meetings to understand upcoming partnerships and operational needs

• Project manage and execute the logistics for FuelEd Events and Programs including:

• Scheduling all FuelEd program and events

• Ordering, preparing, and managing materials, supplies, and equipment for all programs

• Manage client, participant and trainer communication, briefing, and preparation

• Develop processes for national trainer schedule management

• Gather and apply lessons learned and stakeholder feedback into appropriate templates and workflows

• Develop systems and utilize new technologies to meet evolving operational demands

• Upload new contact information to Hubspot prior-to and following the completion of FuelEd programs and events

• Establish processes, templates and protocols for data management and analysis

• Provide day-to-day support for the production and technical logistics of programs and events

• Leverage current (Zoom, Hubspot, GSuite) and future program technology systems for optimal efficiency and program quality

• Incorporate tech updates and improvements for program software, platforms, and apps, as necessary

• Designing and strategizing best practices for Program Operations

Competencies and Qualifications

• 1-3+ years experience in customer support, project management and/or program operations

• Educational background in communications, project management and/or other related fields preferred

• Professional training in CRM softwares (knowledge of Hubspot is a plus)

• Masterful in use of Google Suite

• A tech wizard who enjoys learning new technologies and operational systems

• Strong customer-service skills and experience

• Ability to act quickly and decisively

• High level thinker and nuts-and-bolts doer

• Detail-oriented, conscientious and dependable with exceptional time management, prioritization, and organizational skills

• Leadership skills – proactive, strategic, strong project management skills (ability to set and adhere to deadlines, delegate and manage tasks, liaise with internal teams, track status of multiple projects)

• Strong written and verbal communication skills

• High self-awareness, emotional intelligence, and interpersonal skills

Diversity, Equity and Inclusion in Hiring

FuelEd is committed to centering Diversity, Equity and Inclusion in all facets of our organization. We are passionate about building and sustaining an inclusive and equitable working environment for our team and in our hiring process. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions.

With this in mind, please note that:

• Equivalent lived experiences and exposures can substitute for all minimum qualifications listed above except when there are legal requirements, such as a license/certification/registration.

• Anyone interested who meets 70% of the competencies and qualifications should consider applying.

Compensation: $60k

Benefits: Health, Dental, Vision, 401k matching, and unlimited PTO, subsidized counseling/wellness and subsidized child care

Start Date: December 1, 2021

To Apply: Please complete this form: https://forms.gle/Fjk9LAcMhBTd7X2x9

Applications will be accepted on a rolling basis.
*

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location:

• Fully Remote

Work Location: Remote