Role overview:
The Technical Lead manages a team of Technical Support analysts who are the focal point and direct interface to customers providing effective solutions and communication on technical issues and product expertise. The Team Lead will also assist in escalations relating to service issues that may impact customer satisfaction, the image or revenue opportunities for our client. The individual will also, promote customer advocacy utilizing product and industry knowledge along with technical leadership in the areas of customer and our client activities.
As a Technical Support Lead your primary objective within the role is to efficiently and effectively lead, manage & develop the technical support team, driving exceptional service and KPI achievement. Communication skills, both technical and social, are critical within this role as you will be expected to communicate effectively with senior level technical and managerial teams both internal to our client and our customers.
Key responsibilities:
Process
o Time management
o Tools
o Process adherence
o Documentation
o Automation
o Technical operational standards
o Technical working practices
Technical Skills
N.B. The above does not represent an exhaustive list of responsibilities and tasks but indicates the main responsibilities required from employees in the role. The Company reserves the right to require employees to perform other duties from time to time.
Job Description Join Intel and build a better tomorrow! We are looking for candidates to work on two different positions...
Apply For This Job*We are unable to sponsor as this is a permanent full time role* A prestigious company is on the search...
Apply For This JobLocation: Onsite – Offutt AFB, NE Schedule: Full Time OVERVIEW Caribou Thunder is seeking a Full Stack Developer I to...
Apply For This JobNOTE: All Visa is Acceptable and it is Onsite from Day one position Expert Developer is a member of a...
Apply For This JobRuby on Rails Developer Novillus is looking for senior-level developers to join our team responsible for the Ruby on Rails...
Apply For This JobJOB TITLE: Software Engineer Candidate must be a US Citizen. Candidate must move to Tulsa, OK or Cherry Point, NC....
Apply For This Job