SUMMARY
This pipeline requisition is for opportunities in our Connection Center department. The schedule for this position will be 40 hours a week between the hours of 7am – 7pm Monday thru Friday. The schedule will be decided following the 6 week training period. The 3-4 week training period will have a Monday through Friday 8:00am to 4:30pm schedule. Pay starts at $18.15 an hour and includes a comprehensive benefit package which includes a PERA organization match.
This position will work remotely from home. Working remote will start after the 3-4 week training period. Individuals will need a quiet working environment, high speed internet, fire alarm, fire extinguisher, renters/home owner’s insurance, and desk space. Hennepin Healthcare will supply computer, monitors, keyboard, mouse, and phone. Employees will need to be within a 1 hour radius of our downtown campus.
Under general supervision, answers incoming calls and meets caller’s needs by scheduling, canceling or rescheduling appointments for assigned Clinics or Services using call center, electronic health record and departmental technology. Answers inquiries and questions, trouble shoots basic issues and provides information.
RESPONSIBILITIES
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