Taoglas Hiring for Operations Manager – US Job at San Diego, CA Full Time

Job Title: Operations Manager – US

Location: San Diego, CA

At Taoglas we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth. We are hiring the best people and helping them grow both professionally and personally, to ensure a bright future.

About us

Taoglas is a leading enabler of digital transformation using IoT from initial strategy definition, to design, build, deployment and managed services. Our solutions combine high-performance RF design with advanced positioning, imaging, audio and artificial intelligence technologies for organizations solving critical problems using IoT. A nimble and efficient approach which mobilizes quickly, makes Taoglas a trusted advisor helping customers regardless of where they are on their IoT journey. With world-class design, consultancy and engineering expertise, along with support and test centers globally, Taoglas delivers complex IoT solutions to market quickly and cost-effectively. Taoglas has proven expertise globally across the transportation, connected healthcare, smart cities and smart building industries.

Main Purpose:

The Operations & Service Manager is responsible for production-related communication flow and coordination between all company resources committed to each company product. This position also manages local scheduling and real-time operations to achieve customer satisfaction, productivity, schedule adherence and economic goals.

Reporting to: Operations Director

Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensure the overall quality of our product.
• Monitor production orders and expedite deliveries, as requested by customers.
• Receive, code and process new customer orders and change orders.
• Facilitates and troubleshoots customer issues to drive toward immediate and long-term solutions
• Establishes and maintains liaison as required with other departments.
• Oversee daily activities for Cables & Connectors Department (CCD) and Warehouse/Logistics to maximize real-time utilization of resources to deliver a quality product on time.
• Keep up-to-date on information and technology affecting functional area(s) to increase innovation and ensure compliance. This includes roll out of Automation for CCD quality measurements and implementation and management of the QMS system.
• Implement and maintain ISO 9001 standards for CCD, Customer Service, Warehouse and Logistics.
• Complete monthly reports as related to Warehouse, Logistics, CCD and Service performance.
• Assists in developing departmental plans, goals, objectives, policies and procedures as directed by the Operations Director.
• Responds to inquiries about products, projects, timelines, shipments, etc.
• Work closely with Customer Service and other operation members for traffic requirements, track shipments, to ensure the on- time receipt and delivery of product.
• Enact contingency plans as needed; identify potential problems, troubleshoot, escalate issues to Operations Director management, and participate in post-mortem analysis of problems providing input for future process improvements.
• Perform all necessary supervisory functions to effectively and efficiently manage the personnel assigned.
• Represent Taoglas as a leader in the industry through personal appearances at conferences, company events, etc.
• Partner with Human Resources to hire, train, develop and appraise staff effectively. Take corrective action as necessary on a timely basis and in accordance with company policy.
• Establish credibility throughout the organization as an effective developer of solutions to operations challenges.

Competencies:

• Leadership
• Strategic Thinking
• Business Acumen
• Problem Solving / Analysis
• Decision Making
• Customer/Client Focus
• Ethical Conduct
• Flexibility
• Time Management
• Collaboration Skills

Required Education and Experience:

• Bachelor’s Degree in business or operations management or related field.
• Minimum 3 year of logistics/warehouse/production experience.
• Some level (external) antenna, connector build operation experiences will be a plus

Preferred Education and Experience:

• 5 years of logistics/warehouse/production experience.
• A level engineering knowledge to know what is antenna, coax cable, connectors.
• Experience supervising, coaching and developing staff.
• Experience with ERP system – SAP preferred.
• Ability to analyse and present data to demonstrate operational excellence
• Advanced experience in Excel (pivot tables), PowerPoint, Word, Google Sheets.

Supervisory Responsibility:

This position manages all employees of the CCD and Warehouse/Logistics departments and is responsible for their leadership and performance management.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to walk; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand. The employee must frequently lift or move objects up to 10 pounds and occasionally lift or move objects up to 25 pounds.

Position Type / Expected Hours of Work:

This is a full-time position. Days and hours are Monday – Friday, 8:30 AM TO 5:00 PM.

Occasional evening and weekend work may be required as job duties demand.

Travel:

Up to 15% of national and international travel is anticipated for this position. Some occasional local day travel may be necessary. Occasional evening and weekend work may be required as job duties demand.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

Experience:

• Logistics / warehouse / production: 3 years (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location