Position Summary: Responsible for determining the service needs of customers calling or coming into the store. Schedules work to be performed. Communicates status to customers and manager.
Essential Functions:
1. Communicates with customers by phone and in person regarding cost and delivery as well as the status of service work orders. Explains any need for additional work and obtains permission.
2. Opens and closes work orders for service based on customer needs using the prescribed software and hardware following established procedures.
3. Schedules and coordinates the activities of service mechanic(s) assigned to the store. Generates internal work orders for “Build to Stock”.
4. Exercises judgment in Customer Satisfaction issues. Seeks approval from supervisor when required.
Other Functions:
1. May assist in other areas (parts or rentals) as required.
2. Coordinates and communicates with other store personnel as needed.
3. Insures safe operating conditions and practices at the store.
4. Other duties as assigned.
Minimum Job Requirements:
Education: HS or equivalent. Tech preferred.
Experience: 3-5 years Customer service, service advisor and or parts distribution experience.
Specific Skills: Computer software skills, Telephone skills, Interpersonal skills.
Specialized Knowledge, Licenses, etc.: Mechanical knowledge, service tracking software.
Working Conditions: Normal store conditions including occasional service bay and external activities, computer and telephone operations, counter work.
This job description does not include all the duties of the position. The employer has the right to add or revise the list at any time. This job description does not constitute a contract of employment. Employment is “at will” at outlined in the Employee Handbook.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
Schedule:
Supplemental Pay:
Education:
Experience:
License/Certification:
Work Location: One location
Job Description Job Overview Summary/Objective The Flat Rate Technician diagnoses and performs repairs on all vehicle components with efficiency, accuracy,...
Apply For This JobCHAMPIONS DO MORE Welcome to our story. It-s a tale of being different. Obsessing over details. It-s the product of...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Install/Mount/Balance Tires Tire Repair Tire Rotation Oil Change Alignments (Not a requirement but prefered) Brakes...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Payroll & Benefits Coordinator Grainger Companies is hiring now an experienced Payroll & Benefits Coordinator...
Apply For This JobJob Description : Internal Close Date: August 25, 2022 (AMP 3 Only) Grade Level: N/A Salary: $20.58 per hour Department/Location:...
Apply For This JobJob Description ** PART TIME OR FULL TIME AVAILABLE** About Tennessee Quality Care Tennessee Quality Care, a division of Franklin,...
Apply For This Job