CVS Health Hiring for Customer Service Representative, Work at Home (Pay starting at 17.50+) Job at North Carolina Full Time

The CVS Pharmacy Benefit Manager division of CVS Health, is hiring 100’s of qualified individuals across each of our Care locations, the time to apply is now!

Are you interested in a flexible work schedule including work from home options and live within the state of North Carolina? An opportunity where you can balance priorities in and outside of work while helping people on their path to better health? If so, consider a role at CVS Health, a Fortune 5 company. We are currently hiring Customer Care support teams for the Pharmacy Benefit Manager (PBM) division of CVS Health.

In this role, you will be assisting members with their pharmacy benefit plans. You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our customers better understand their coverage and options. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience.

In response to COVID-19, we are offering Work from Home flexibility if you qualify. Qualifications include but are not limited to maintaining your own internet with approved speed requirements and a secure work space free from distractions. Adherence to HIPAA and governmental compliance is required in this role. We have a comprehensive training program to ensure your success on the team.

Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. We are currently offering full time schedules starting at 30 hours per week. Days off and hours may vary, though you will have a set schedule. Site hours are 7am-6pm EST Monday-Saturday.

We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-range of supplemental benefits and discount programs. We offer a complete PTO package for full time colleagues including 10 paid company holidays.

Work from Home qualifications include but are not limited to maintaining your own internet with approved speed requirements and a secure work space free from distractions. Adherence to HIPAA and governmental compliance is required in this role. We have a comprehensive training program to ensure your success on the team.

Our application process is 2 simple steps:
1. Apply on line
2. Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position

Pay Rates Starting at 17.50/hr

Required Qualifications
Minimum 6 months of Healthcare Experience or Pharmacy Benefit Management Experience

Computer proficiency in Windows-based applications
Self-directed and the ability to problem solve in a positive, productive manner
Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life

Reliability and compliance with scheduling standards

Strong analytical skills with the ability to evaluate, develop, and deliver alternative courses of action

Ability to exhibit patience and empathy and express assurance and confidence

Strong customer service skills, including courteous telephone etiquette and professionalism

Strong oral, interpersonal and communication skills

COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires its Colleagues in certain positions to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.

• If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 30 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 60 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.

• If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 30 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.

Preferred Qualifications

• Experience working in a Call Center environment
• Healthcare certification (ex: Med Assistant) a plus
• Providing elder care, being a primary caregiver, or volunteer work within the community
• Previous Work From Home experience preferred but not required.

Education
Verifiable High School diploma, GED, or equivalent preferred

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.