Wells Fargo Hiring for Network Operations Manager (Operational Initiatives Manager 1) Job at New York, NY Full Time

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo’s Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it’s buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services.

The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit. The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices, as well as online and digital channels.

The Cards, Retail & Merchant Services team provides general-purpose cards, co-branded cards and private-label credit cards to consumers.

This Network Operations Manager will oversee the day-to-day management of a newly created function, Network Operations within Cards, Retail and Merchant Services (CRMS), and have responsibility for the creation, compliance and oversight of the new governance structure. This leader will support all credit cards to support Network Rules, Mandates and Optional enhancements and will be responsible for building a compliance monitoring program after extensive review of network rules. The new team will ensure network requirements are documented and archived on an ongoing basis. The Network Operations Manager will create infrastructure for managing the new team, setting up new Governance and oversight structure on Network rules, mandates, and reporting to avoid financial penalties, and reduce operational risk in our processes.

Functions may include: policy/procedure administration and adherence, systems/change initiatives, business continuity planning, legal and regulatory adherence, SLA negotiation/development, reporting and analysis, project funding, pipeline, process improvement, quality management, MBO development, communications, financial control/budgeting oversight (example: monitoring business expenses) and/or team member processing (example: planning focal review).
This Business Support Manager/Network Operations will interact with senior leaders to provide support and drive strategic initiatives for the business. Additionally, this leader will manage a team leading diverse support functions and/or operations/production oversight for multiple business groups within a line of business and have full management responsibility over a team that includes managers.

Will interact with senior leaders to provide support and drive strategic initiatives for the business. Additionally, this leader will manage a team leading diverse support functions and/or operations/production oversight for multiple business groups within a line of business and have full management responsibility over a team that includes managers.

As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically, you will:

• Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.
• Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.

Required Qualifications

• 8+ years of experience in one or a combination of the following: project management, implementation, or strategic planning
• 6+ years of management experience in a planning environment
• 2+ years experience with Visa, Mastercard and/or American Express network specifications
• 1+ year experience managing Network Rules and implementation of bi-annual mandates

Desired Qualifications

• 5+ years of credit card industry experience
• Knowledge and understanding of Agile
• Experience navigating through ambiguity
• Ability to exercise independent judgment and creative problem solving techniques
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Experience building partnerships and consulting effectively with leadership
• Ability to work across multiple lines of business leading large scale initiatives
• Ability to be flexible and adjust plans quickly to meet changing business needs
• Strong attention to detail and accuracy skills
• Outstanding problem solving and decision making skills
• Experience translating business needs into complex analysis, designs and recommendations
• Intermediate Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) skills

Other Desired Qualifications

• Knowledge and Understanding of how these four parties work together: Merchant, Network, Processor, Wells Fargo
• Broader Payments experience
• Fiserv experience preferred

Job Expectations

• Ability to travel up to 5% of the time

Salary Information

To be determined

Street Address

DE-Wilmington: 2200 Concord Pike – Wilmington, DE
NY-New York: 150 E 42nd St – New York, NY

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary

Benefits

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.