Indian River Transport Hiring for Operations Manager/Load Planner Job at Visalia, CA Full Time

Operations Manager

Indian River Transport’s vision is to be the best liquid food-grade tank carrier in North America. Our mission is to provide our customers with outstanding customer service, delivering their products safely and on time every day, all year round. Business is strong – demand for our services is at an all-time high!

Role:

The Operations Manager will be instrumental in developing this facility from the beginning and will then manage and lead the day-to-day operations of the newest Indian River terminal. The terminal operates 24 hours a day, 7 days a week, 365 days a year. The Operations Manager ensures that terminal staff provides outstanding customer service to our customers, delivering their products on time and safely every time. This position is responsible for the revenue and costs of the terminal, for hiring and training of employees, safety and compliance, developing new business and expanding business opportunities with current customers.

Successful team members are ambitious, intelligent, highly motivated individuals who are passionate about providing world-class customer service and possess a strong desire to lead and grow the business unit. This requires an individual who is a strong leader who is able to think strategically yet also is willing and able to be a hands-on manager.

Responsibilities:

· Ensure customers’ products are delivered on time and safely every time while providing customers with consistent, professional communication and outstanding customer service

· Impact the financial performance of terminal operations, taking actions to improve profitability and improve work processes

· Manage and coordinate all operations activities to obtain optimum use of personnel and equipment

· Ensure load planning and dispatching are complete and accurate and executed properly in the system

· Evaluate internal processes and procedures and, if needed, implement modifications to improve operating and reporting efficiency

· Ensure the timely flow and communication of information between the company and drivers regarding company news and information specific for deliveries

· Driver and employee management to include corrective action, counseling, performance improvement plans, training and development opportunities and periodic reviews

· Management of driver expectations – ensure drivers are highly productive, maximizing their availability to generate revenue, while ensuring they get home time in accordance with company policy, are paid timely and accurately and are retained

· Promote strategic business growth, customer and driver retention, customer and driver satisfaction; present and market the services of the company

· Train and retrain office staff and drivers on procedures and processes

· Assist and provide direction in the recruitment of new drivers

· Facilitate the orientation and training for new drivers and staff

· Manage facility hiring process by selecting best-qualified applicants to fill any open positions; assist recruiting as needed

Load Planner Purpose:

The Load Planner is a key operations function that oversees the daily planning, assignment and management of customer loads. The Load Planner ensures that our mission is carried out for customers and our drivers, trucks and tank trailers are fully utilized to maximize productivity of company assets.

Responsibilities:

• Coordinate activities of operations to obtain optimal use of personnel and equipment for 50-100trucks and drivers.
• Ensure timely flow of information between company and drivers with specific pre-plans and dispatches for deliveries.
• Provide outstanding customer service, keeping customers informed at all times and ensuring loads are delivered on time.
• Ensure that loads are planned and assigned in full compliance with FMCSA’s Hours of Service Rules.

• Meet or exceed weekly company expectations for utilization and productivity of driver, trucks and tank trailers.

Abilities and skills required:

You are a LEADER. You must have the ability to motivate and drive results. Requires strong interpersonal skills and the ability to perform under pressure. The ability to adapt, learn, and think on your feet are essential. Must have the ability to communicate value to prospects that drives new sales. AS400 Innovative knowledge preferred and basic Microsoft Office skills needed. Must be capable of understanding human nature and how to motivate people to accomplish a given mission. Customer service skills are paramount. You should be capable of communicating quickly and effectively (spoken and written language). Strong computer skills are essential to daily tasks. Multi-tasking and organizational skills are required to perform this job. Great attention to detail and being a team player are imperative to this position. Qualified candidate must be well versed in complete trucking operations, including but not limited to, dispatch, routing, scheduling, providing excellent & timely customer service, tracking, and negotiating rates.

Qualifications:

Previous terminal/business unit management experience is required. Trucking Experience required. AS400 experience preferred. Food-grade transportation experience preferred.

Work Authorization/Security Clearance (if applicable)

The company complies with the Immigration Reform and Control Act of 1986, United States Citizenship and Immigration Services (USCIS) by employing only U.S. citizens and non-citizens authorized to work in the United States.

EEO Statement

Indian River Transport provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Indian River Transport complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: Up to $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Holidays
• Monday to Friday
• On call
• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• Trucking Operations Management: 5 years (Required)
• AS400: 5 years (Preferred)

Willingness to travel:

• 25% (Required)

Work Location: One location