Caring With Honor Hiring For General Manager – Home Healthcare at Milwaukee, WI  Full Time

Position Overview: 

Under general supervision of the President, provides direction and leadership and is responsible for managing the daily operations within CWH. Is responsible for the development, education, implementation, operational, clinical, and financial performance. Ensures quality outcomes in a cost-effective manner. Will be accountable for the provision of the quality care provided. Provides supervision, counseling, teaching, and assists with the coordinating of services. Participates in the development, implementation of agency philosophy, policy, and program. Collaborates with the President and Vice President in implementing department philosophy and policies and planning for future programs. Oversees the day-to-day activities of client care and the scheduling department. Determines work assignments and efficient work flows. Provides continuity of care and facilitates the provision of in-home care and support services. Supervises the Client Care Coordinators and Schedulers as well as the Caregivers servicing personal client base.  Handles caregiver assignment changes dictated by changing client conditions. 

ESSENTIAL FUNCTIONS & DUTIES

Operations:

• Develops, implements, and evaluates programs and initiatives to meet volume, financial, quality, and service standards.
• Works collaboratively with President to make recommendations and adjustments when appropriate to achieve objectives. Collaborates and sets goals
•  Ensures compliance with federal, state, and local laws, rules, and regulations.
• Establishes and maintains written policies governing agency operations, to include services offered, admission and discharge procedures, supervision and plans of care, emergency care, service records, personnel qualifications, program evaluations, coordination of referrals to and from other community resources
• Implements and monitors continuous quality improvement programs to enhance client care delivery and satisfaction and referral source satisfaction.
• Critique documentations (paperwork/eRSP) from the CWH assessor for the establishment of new clients at the time of initial assessment. Assessor enters the information into eRSP.
• Directions to the client’s home, with landmarks or unique features indicated
• Instructions on how to enter the client’s home (doorbell, walk-in, lock box, hidden key etc.)
• Location of the client Log Book within the clients home
• Plan of Care clearly documented and updated as needed
• Advance deposit amount received
• Contact information of who to call in case of emergency, questions on cares provided, family members okay to talk with etc.
• Respond to and resolve issues with clients or caregivers on duty:
• Concerns/Complaints
• A fall – who to contact
• Need for emergencies (EMT, Police) – who to contact
• Monitor client in-home re-assessments (6 months, hospital stay, rehab, recovery, etc.)
• Follow established time tables
• Revise client care plan
• Communicate changes to Scheduling Coordinator
• Verbally communicate changes to caregivers
• Within the day of the situation occurring from the client/caregiver, document all conversations within the eRSP system for the benefit of all employees accessing the on-line files

Leadership:

• Analyzes, implements, and evaluates current and new services within the service area
• Reviews, recommends, develops, and implements policies, procedures, programs, and standards, which guide and support the provision of services, regulatory, licensure, and accreditation standards.
• Participate and promote community health activities among staff and colleagues
• Provide leadership and training for staff.
• Establish and maintain a professional, supportive, client service-oriented workplace culture with high standards of individual and team performance
• Supervision of Caregivers, Client Care Coordinators and Schedulers
• Day to day interaction of assignments completed
• Coaching/educating of work performed
• Conduct periodic unannounced visits when caregivers are on duty to observe performance
• Assist Scheduling Coordinator in matching caregiver qualifications and availability to clients’ needs for new clients.
• Forecasting of Holiday hours to set a trend from year to year.
• Lead the weekly operations meeting.

Human Resources:

• Manages and mentors’ staff to foster professional growth and development of leaders.
• Recommends hiring and retention of sufficient numbers of qualified staff to provide care.
• Provides a work environment, which attracts and retains loyal employees.
• Provides professional growth for self and staff through seminars, workshops, and professional memberships to remain current in field of expertise.
• Accountable for completing timely performance evaluations.
• Remains visible and accessible to staff.
• Recommends salary adjustments.
• Coordinate with Human Resources when a direct report requires disciplinary action based on violation of an established policy or procedure
• Assist HR with Discipline procedures

Marketing:

• Manage marketing team to meet performance goals, develop marketing strategies that is aligned with the overall business growth strategy, oversee the building and management of key referral sources.
• Develop advertising campaigns utilizing the best media to support marketing and business strategies.

As Needed:

• Assist with scheduling issues/calls offs that occur in the work week
• Attend Orientation Session to discuss eRSP, Plan of Cares, and develop relationships with new caregivers-optional
• Back up to Scheduling
• Primary and secondary assessment responsibilities
• Miscellaneous related tasks or projects as necessary
• Must take after hours phone one week a month
• Assist with Caregiver Training Academy presentation and organization as needed

QUALIFICATIONS:

Education and Experience:

• BS/BA in Business, Marketing, Healthcare or work equivalent.
• At least 5 years supervisory experience in health care.
• Experience working with home health care standards and quality assurance or risk management.

Skills, Knowledge and Abilities:

• Demonstrated leadership and people management skills.
• Strategic planning ability to anticipate changing business conditions and take appropriate action.
• Ability to understand and interpret financial reports utilized in measurement of success.
• Excellent organizational, computer skills in a Microsoft Windows environment including Outlook, Word, and Excel.
• Excellent interpersonal, coaching skills oral and written communication.
• Evidence of the practice of a high level of confidentiality.
• Motivates, develops, and directs people as they work identifying the best people for the job.

Physical Requirements:

• Ability to communicate in an active office environment including via telephone.
• Ability to efficiently operate all job-related office equipment (telephone, computer, copier, fax)
• Ability to sit for 80% or more of a workday.
• Ability to read and view computer screen.
• Ability to walk and stand with lifting lifted to files and records typically not expected to exceed 5 pounds in weight.

In accordance with the American with Disabilities Act, the above is intended to summarize the essential functions of and requirements for the performance of this job. It is not meant to be an exhaustive list of miscellaneous duties and responsibilities that may be requested in the performance of this job.

• An Equal Opportunity Employer. Qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, or marital status, or the presence of a non-related medical condition or disability