About Interactive Digital Solutions
Interactive Digital Solutions is creating truly innovative applications for the Healthcare industry with pioneering Machine Learning (ML), Vision Intelligence, and Natural Language Processing (NLP). Our solutions deliver immediate (true day-one) ROI and tremendous business value for our customers as well as extend the quality of patient care. Our solutions deploy with little-to-no professional services required. Interactive Digital Solutions has been helping healthcare organizations of all calibers over the years and our customers include Sutter Health, Massachusetts General, NorthShore, Mayo Clinic, Ballad Health, Michigan University Medicine, INOVA, Good Shepherd Penn Partners and many others.
While we are solving hard technical challenges “behind the scenes”, our applications are elegantly simple to use. We are in a market that is worth between $10B and $14B dollars with only a 5% estimated penetration by all vendors combined: indicating strong potential for organizational, as well as personal, growth.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of the job.
EDUCATION & EXPERIENCE: Post High School training in electronics hardware and/or software and six (6) months customer service/technology help desk experience; or equivalent combination of education and experience.
LANGUAGE SKILLS: Proficient written and verbal English communication skills. Ability to read and comprehend hardware and software manuals. Ability to respond to inquiries or complaints from customers. Comfortable communicating in front of a camera.
REASONING ABILITY: Ability to proactively troubleshoot to resolve issues. Ability to define problems, collect data, establish facts, and draw valid conclusions. Understand new information or materials by studying and working with them.
CUSTOMER SERVICE: Ability to build collaborative relationships, understand and educate internal and external customers. Demonstrate proper behavior, communication and interaction to meet internal and external customer needs and concerns.
COMPUTER & TECHNOLOGY: Proficient in Windows, Microsoft Outlook, Word and Excel; Basic understanding of Telecommunications and data switching/routing required. Audio/Video and Networking preferred.
CERTIFICATES, LICENSES, REGISTRATIONS: Valid Motor Vehicle Operator’s License
WORKING CONDITIONS & PHYSICAL DEMANDS:
Job Type: Full-time
Pay: $40,000.00 – $55,000.00 per year
Benefits:
Schedule:
Supplemental Pay:
Ability to commute/relocate:
Education:
Experience:
Work Location: Multiple Locations
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