Overview
Pacific Wyyerd is seeking an experienced Field Operations Director to lead our field operations team, responsible for directing fiber drops, service installations and service support. This position is a critical role on the Pacific Wyyerd leadership team, responsible for enabling us to offer our customers the most advanced telecommunications services in our market while continuously increasing our efficiency, and achieving our goals for customer service, quality and safety. The ideal candidate will be a strong operational leader as well as a team player and energetic people leader.
About This Role
The Field Operations Director will lead the field operations team as well as manage outsourced crews to handle fiber drops, service installations, service calls and other customer-facing needs on a day-to-day basis. This leader will track and manage to a key set of operating metrics with specific set of bonus targets set and managed to each quarter. This leader will also play a key role on the Pacific Wyyerd leadership team, actively contributing to our growth strategy and supporting the GM and his/her peer group in executing that strategy.
Responsibilities
Experience/Qualifications
This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position’s activities and requirements, management reserves the right to modify, add or remove duties as necessary
This location is also looking for:
About Pacific Wyyerd
Pacific Wyyerd, a subsidiary of Wyyerd Group, is a fiber-to-the-premise internet and related services provider headquartered in Chula Vista, CA, soon to be offering services in Chula Vista and National City. Put simply, Pacific Wyyerd will offer faster, more reliable and higher value internet with symmetrical speeds, no data caps, no contracts and no invoice surprises, and Pacific Wyyerd will back it up with superior, local customer service. Pacific Wyyerd will offer a full suite of services for residences, businesses, enterprises, carriers and non-profit partners including government and education entities.
If you are interested in a fast-growing company with a collaborative team culture and a strong belief in treating customers like the friends and neighbors that they are, Pacific Wyyerd may be the right place for you.
About Wyyerd Group
Wyyerd Group, via its local operating entities, delivers fast, affordable, fiber-based internet access and related services, currently operating in four states and is expanding both organically and inorganically (via m&a). As described above, we believe that each community/region is unique and should be supported by an equally unique, thoughtful, and locally managed internet access business, led by a local GM and a local team with lean support and guidance from a central team. Wyyerd has also undertaken the effort to build progressive software to enable local support of customers, networks, financials and people. Wyyerd’s vision is to become the cornerstone partner for internet connectivity, fiber and facilities interconnection, smart community enablement and sustainable development, one community at a time across the US and Southern Canada.
Job Type: Full-time
Benefits:
Schedule:
Work Location: One location
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