THE CHALLENGE
As part of the IT Support Engineering team, you’ll provide excellent IT support to Britelings. While the primary focus of this position will be to support our Nashville based team, you will also help our community of global Britelings whether they are working from an office or remotely. You would be an on-site point person for our San Francisco office to support any and all technical issues while collaborating with onsite business partners, external vendors, and the extended IT group.
THE TEAM
The Eventbrite IT team, or BriteTech as we are fondly referred to internally, is responsible for overseeing all internal technical operations. From network services, security and collaboration services, to espresso machines over IP, BriteTech’s goals are to simply reduce technical friction in an effort to nurture an environment where technology empowers and supports the creativity of our Britelings! There are a number of services, software, and hardware solutions required to create a productive and collaborative environment for our Britelings and partners. Creating and supporting this environment takes a team of motivated individuals who strive to provide a World Class End User Experience. The team supports a global staff who are creating a global service. We are a diverse, global, forward thinking team and are looking for that special someone to join us!
THE ROLE
You’ll join the IT Support Engineering team and provide day to day support for our Nashville office and distributed global users by working closely with all departments to eliminate any technical friction and improve existing internal services. You will help orient and onboard new employees, provide outstanding A/V and technical support, and help keep track of lots of inventory both physical and virtual. You will also assist with local or global IT projects as needed. Through it all, you’ll help facilitate a welcoming and friendly environment for fellow employees and provide outstanding customer support.
THE TECH STACK
Desktop Support (macOS, Windows), SaaS and IT administration (G Suite, Okta, JIRA, Slack, LastPass, Jamf, AirWatch, etc…), A/V Support (Conference rooms, Event spaces, Google Hangouts, Zoom, Zoom Rooms, Chromebox for Meetings), Mobile Device troubleshooting (iOS, Android), Telephony, Inventory Management, Ticket Management (JIRA Service Management), basic network troubleshooting (VPN, Wireless)
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