arrivia Hiring for Telecom Engineer Job at Phoenix, AZ Full Time

Do you want to help transform the travel loyalty experience for millions of travelers around the world? Do you want to work in a growing technology team that is building a high performance, scalable, and personalized travel platform? Our goal is to build and be the best travel content and fulfillment platform for our members.

As a Telecom Engineer, you will provide advanced level engineering on our Telecommunication System. Assignments will involve the preparations of specifications, evaluation, design and integration of large IP Telephony and IP Contact Center technologies. This position will be responsible for maintaining daily operational effectiveness and efficiency of the telecommunications networks, systems, and equipment. The Telecom Engineer provides detailed analysis on existing telecommunications networks and equipment, and provides escalation support of complex IP telephony and call center technologies while maintaining the existing global telephony infrastructure. This position will also perform a wide variety of tasks and will also assist in the management of telecom vendors.

What you’ll do:

• Administer and maintain telecommunications hardware, software and other networked peripherals
• Monitor daily performance of the telecommunications network to ensure system effectiveness and uptime
• Provide Moves, Adds, Changes, and Deletes support to Service Desk technicians
• Provide escalation support to agents and supervisors for system issues and errors
• Investigate and correct system bugs and issues as reported
• Work with technical support to complete trouble tickets and system installations as needed
• Maintain system documentation
• Order, install and troubleshoot E1, T1, PRI, ISDN, and VoIP voice circuits
• Implement new telecommunications technologies to meet business objectives
• Configure redundancy where appropriate so that telecommunications services to customers remain uninterrupted when a failure occurs.
• Perform changes to telecommunications environment under strict change control guidelines, ensuring minimal to zero negative impact

Who you are:

• BA or BS in a computer-related field, or equivalent system administration certification & experience
• 5+ years’ experience in Avaya voice/data communications
• Avaya ACIS, ACSS certifications a plus
• Strong understanding of WAN technologies such as MPLS
• Knowledge of SIP and H.323 protocols
• Experience with large scale call center environments
• Strong problem solving and analytic skills to isolate problems, recommend solutions and implementation of solutions
• Excellent written and verbal communication skills, able to communicate effectively with technical and non-technical audiences.
• Excellent computer skills necessary in Word, Excel, Presentation, Project and Visio.
• Excellent analytical skills and the ability to apply them towards the investigation of existing installations.
• Ability to work independently and in a collaborative team environment.
• Ability to multi-task, be organized, work well with others and have a strong sense of customer service
• Willingness to work varied hours, including off-hours, weekends and holidays as required providing support to users and business operations
• Strong knowledge and willingness to learn a subset of the following Voice Technologies:
  
  • Session Border Controllers (SBC)
  • PBX technologies such as Avaya or LiveVox
  • Dialer technologies
  • Voicemail technologies
  • CTI and softphone technology
  • Call Detail Record products (CDR)
  • Call Recording Technology
  • Voice Network Monitoring tools
  • e911 Technology
  • AT&T Route IT!

Who We Are:

Welcome to arrivia. We specialize in making brands better through the power of travel. With more than 55 years of combined experience, we’re a merger of three powerhouse brands (in case you’ve heard of us in the travel industry) combining ICE, SOR Technology and WMPH Vacations. With offices on both coasts of the US and around the world, we embrace diversity and a passion for travel across our global staff.

We’re focused on building a customer-first culture, fueled by the best travel experiences for all our members at every point in their journey. Grow with us, as we continue our path to deliver innovative solutions and take charge of change. The adventure is only beginning. We’re on a mission to help people around the world travel better and experience more. Our team members bring world-class skills to the table to create extraordinary memories for our partners and members.

Our Core Values:

Here at arrivia we…

• Stay Curious – Explore new challenges and make space to learn, grow and improve
• Keep it Real – Earn trust through open, honest and clear communication
• Own it – Seek ways to make an impact and take action.
• Win Together – Create a culture of connection and inclusion where everyone can be their best

Additional Benefits:

• Exclusive Employee Travel Rates on Cruises, Resorts & Hotels, Tours, Car Rentals
• Medical Health Insurance
• Dental & Vision Coverage
• 401K Plan
• Long Term Disability & Life Insurance
• Pet Care Insurance
• Legal Insurance
• Flexible Spending Accounts (FSA)
• Employee Assistance Program
• Dedicated Employee Enrichment & Recognition Programs
• Special local, dining and merchandise offerings