Atradius Hiring For Account Manager at Baltimore, MD, United States Full Time

Job Description

Working as part of a small and busy team you will be responsible for ensuring business retention and developing the existing customer portfolio with the aim of maximizing customer profitability. This exciting and varied role will be the first point of contact for our strategic clients providing the key customer interface for our company in America. Some domestic travel may also be required to visit new and existing clients alongside the local Manager.

This is an excellent opportunity for a motivated, customer focused, individual with experience in account management.

In this position your key responsibilities will be:

• Account Management
  • First point of contact for strategic clients and act as key customer interface, responsible for revenue generation and risk management. Including recovery of outstanding accounts receivables.
  • Manage all customer communication in a proactive way to ensure the customer is supported and informed on all aspects of services provided and within agreed service levels
  • Identifying and follow up new business leads and clearly identifying new prospect sources
  • Supports the Sales team in maintaining and developing customer relations
  • Introduce and review departmental processes and procedures to support continuous improvement within the department.
  • Actively involved in the management and development of customer portfolio performance, providing accurate reporting to high level stakeholders. Is also responsible for revenue generation and risk management.
  • Improving customer service and experience, working closely with other departments within Atradius in order to provide best possible service to enhance customer satisfaction
  • Utilize existing knowledge of Credit and Risk Management environments in order to effectively align our services with the Client’s needs
  • Working with other Atradius Collections’ Key Account Managers to establish cross fertilization of the Key Accounts internationally and communicate new product / service developments to your key client base.
  • Establish and develop working relationships with prospective Key Accounts and related Channel Partners

The ideal candidate will have the following skills and experience profile:

• High customer orientation / customer focus
• Good communicator who easily engages and interacts with new and existing customers using a broad range of channels (Social Media, Telephone, Email) and who has the ability to quickly build rapport
• Able to work quickly and accurately using multiple systems and can adapt to new insights
• Excellent time management and organizational skills
• Data driven, with ability to prepare customer reports and to analyze and interpret data and identify profitability
• A self-motivated individual, able to work from own initiative
• Ability to communicate verbally and in writing in Spanish (if not native language) is advantageous but not essential

What do we offer?

• A dynamic, international and challenging work environment
• Training and support to reach your full potential including the opportunity for continuous professional development
• Attractive terms and conditions
• Challenging tasks with individual development and training opportunities

Do you have any questions about our offer?
Kim Parsons, Client Relations Team Manager, is available by e-mail at [email protected]

I am Atradius! – Do you want to know who we are?
Get to know Atradius colleagues in this video: https://www.youtube.com/watch?v=NnsgT04OpTU&t=4s

Atradius is a global provider of credit insurance, bond and surety, collections and information services, with a strategic presence in over 50 countries. The products offered by Atradius protect companies around the world against the default risks associated with selling goods and services on credit. Atradius is a member of Grupo Catalana Occidente (GCO.MC), one of the largest insurers in Spain and one of the largest credit insurers in the world.

Atradius Collections
Atradius Collections provides efficient, quick and flexible solutions to collect domestic and international trade debts. With a global network of collections specialists, lawyers and insolvency practitioners worldwide, Atradius Collections serves over 15,000 customers, supporting them to reduce client’s trade risks through our efficient Business to Business focused trade invoice collections services such as Standby Services, Invoice Verification and Factoring transactions. Atradius Collections is a business unit of Atradius Group, which forms part of Grupo Catalana Occidente, one of the leading insurers in Spain and worldwide in credit insurance.

Number:

196

Title:

Account Manager – Chicago

Deadline:

30/03/2022, 16:59

Employment type:

Full time

Position type:

Permanent

Job experience level:

Intermediate Level, Junior Level, Senior Level, Associate Level

Country:

United States, Baltimore