Berkshire Hathaway HomeServices Chicago Hiring for IT Network Administrator Job at Chicago, IL Full Time

Top real estate firm seeking IT Network Administrator. Must have high level of customer service and tech skills to service the technology needs of our real estate agents and employees. Must be proficient in proprietary end-user software programs; assist users in person, by phone and email. Telecommunication experience is required. Position will require travel to our local branch offices. One weekend per month will be required to provide on-call remote support. This is a full-time, benefit eligible position.

Job Duties and Responsibilities

• Maintain network functionality and connectivity. Maintain network servers, applications, database systems, workstations and printers. May assess, purchase, install and maintain software and hardware and reallocate used equipment.
• Provide technical support as requested or assigned. Monitor and troubleshoot network connectivity issues and other technical problems for sales agents and employees.
• Ensure network security. Maintain virus protection and firewalls.
• Administer user accounts and licensing
• Create and maintain user accounts.
• Oversee configuration of staff and agent computers.
• Maintain software licensing, serial numbers and other paperwork for company systems.

• Optimize network functionality.
• Strong technical knowledge of Windows Servers, Active Directory, Acronis and Office 365. Ensures that the day-to-day repair, monitoring, and installation of the servers is completed within a timely manner and within Service Level Agreements.
• Install and upgrade computer components and software, and integrate automation processes
• Assist with maintaining Cybersecurity controls and systems.
• Knowledge of DNS, DHCP, and other various services in a Microsoft Windows environment.
• Manage system file shares and backups.
• Basic knowledge of PBX, and UC phone systems preferred.

Qualifications

Education:

• Bachelors degree in information systems, computer science, or related field; or equivalent work experience and knowledge.

Experience:

• Three+ years experience with Windows Server products.

Knowledge and Skills:

• Strong computer skills; knowledge of current network protocols and server maintenance skills.
• Effective oral and written communication skills.
• Effective analytical, research, problem-solving, and decision-making skills.
• Ability to handle multiple tasks and projects concurrently.

Other (licenses, certifications, schedule flexibility/OT, travel, etc.):

• May work “on-call” nights and weekends as needed.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekend availability

Education:

• Bachelor’s (Preferred)

Experience:

• Network administration: 3 years (Preferred)

Work Location: One location