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We are hiring a Sr. ServiceNow Developer – Remote to support our government customer. The Sr. ServiceNow Developer is an integral component of a team supporting a Federal client’s organizational and digital transformation within an ITSM expansion. Work is mostly remote, however, onsite depending on location of the candidate and the client there could be on-site meetings/working.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
The ideal candidate is an entrepreneurial and progressive thought leader, with proven experience architecting, administrations, and operational support in ServiceNow product segments to include ITOM, ITSM, and ITBM. He/she is proficient in the design, development, delivery, test, documentation, configuration changes and creation of business solutions for complex and large scaled environments.
The Sr. ServiceNow developer will:
Assist the team and our clients in the delivery model and supporting ServiceNow initiatives focused on business modernization of the product and its sub-modules
Design and Delivery effective business and operating models, ITIL capabilities enabling enterprise ITBM, ITSM, and ITOM implementations
Improve customer experience by delivering a cohesive and effective set of solutions through a clear strategy and data-driven delivery model
Proactively learn new concepts and technologies in the event analysis of situations requires an in-depth knowledge of organizational objectives
Be comfortable interacting with senior management, which involves influencing on significant matters along with a consistent team-focused message on direction.
Ability to drive and lead conversations in regard to overall objectives with both current and future goals and technologies.
A true thought leader willing to both learn, implement, and educate clients on design and changes needed to move forward and expand current ServiceNow ecosystems
Forward thinking individual that has a balance of practical hands-on technical experience but is also capable of accurately and convincingly championing organization changing ServiceNow deliverables.
Support the development and configuration of ServiceNow in a variety of areas including, but not limited to Service Portal, Change, Problem, Incident, Service Catalog, Knowledge, Release/SDLC, Configuration Management (CMDB), Discovery, Project, Reporting, and SLAs.
Identify, create, and execute test cases for ServiceNow and other software platforms including the creation of ServiceNow Automated Test Framework functionality.
Collaborate with team members to define, analyze, understand and document business and technical requirements.
Design and develop / configure workflows, forms, scripts and underlying logic using SCRUM / Agile methodologies.
Participate in and support ServiceNow version upgrades.
Offer technical solutions to address requirements, evaluate alternate solutions, and perform analysis to determine technical courses of action.
Assist and perform quality assurance driving the design, creation, testing, and delivery of technical functionality individually and with the broader team.
Create technical architecture, design and user guide documentation.
Excellent understanding of the Agile software testing process and lifecycle, from smoke test, to integration to production deployment.
Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products.
Contribute to the development of IT related, technical processes reviews, postmortems, and continual process improvement.
Create estimations on effort required to produce ServiceNow functionality.
Other duties as assigned
Essential Functions, Responsibilities & Duties may include, but are not limited to:
Assist with identifying, building, and executing strategic and tactical ServiceNow capabilities focused on ITBM, ITOM, and ITSM running technology as a business model circled around planning, development, capability design, continuous improvements, communication plans, project quality and investment prioritization for a large enterprise operation
Attend, participate, and occasionally lead Scrum meetings • May be required to demo builds to customers
Translate requirements/stories and mock-ups into fully functional features by working closely with the implementation project team
Must be able to work across multiple operational and technical disciplines enabling organizational growth, innovation, and effectiveness
Assist with defining and creating future visions and identified areas of opportunity, thus delivering value across people, processes, technology and information
Evaluate results and present findings in a logical and easy-to-understand format
Assist with and/or drive key client deliverables, while ensuring that projects are completed on time and within scope
Seek innovative and creative solutions to complex technical/business problems within a logical, rigorous, and analytical framework
Lead requirements gathering sessions by asking the right questions and digging for the answers
Prepare and deliver client presentations and work products/prototypes
Identify where improvements and pain-points lie and develop a strategy focused on inserting the correct and maintainable technologies
Scan internal and external environments to identify areas of opportunity development through analysis and inquisitive conversations with subject matter experts
Delivery technical projects through the agile teams, methodologies, iterative design, and tools
Assist with ServiceNow portfolio of high-value opportunities with tactical delivery through alignment of vision, mission, goals and objectives
Assist with user acceptance testing
Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
Work in a Scrum-based, Agile development process that is light on documentation and meetings and heavy on coding
Can identify, understand, document, and create functionality aligning with customer value streams.
Can produce level of estimates and basic deployment plans for ServiceNow functionality
Strong organization and time management skills while working in a rapid software development environment.
Must be able to identify and learn new technologies quickly.
Knowledge, Skills and Experience
Bachelor’s degree in IT, Computer Science, Engineering, Business or related field
Develop across the full stack of Web technologies – Java, JavaScript, Angular.js, React, HTML and CSS
Configure the Application UI and workflows
5+ years developing/administrative/implementation experience on the ServiceNow platform ITSM/ITOM/ITBM/SecOps solutions (any or all) in an enterprise environment.
Prefer ServiceNow Pre-Sales Accreditations in all product lines
Required ServiceNow Certified System Administrator (CSA)
Required Service Certified Application Developer (CAD)
Prefer ServiceNow Certified Implementation Specialist for ITSM, ITBM, or ITOM
Proven experience in ITSM and ITBM and one additional product lines
Knowledge of ITIL; Foundation level preferred
Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment
Experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies
Experience implementing systems using the Agile/Scrum methodology
Active listening skills, respecting others’ point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity Proven team player and team builder
Strong ownership, accountability, and attention to detail in all work efforts
Ability to maintain current ServiceNow/industry certifications, while obtaining additional certifications.
Excellent understanding of the Agile software testing process and lifecycle, from smoke test, to integration to production deployment.
Understanding of IT service management and common service level agreement measurements.
Experience leading small development and/or test teams
Excellent collaboration skills and can effectively works in a team environment.
Excellent written, verbal, presentation, and interpersonal skills.
Experience gathering requirements then writing technical documents (both collaboratively and independently) and able to socialize and educate
Strong communication and leadership skills; able to communicate effectively with a diverse audience; comfortable working with C-level executives
Comfortable acting as a liaison between business and technical teams in order to drive solutions
Able to comprehend new concepts, ask pertinent questions, execute and document ideas and concepts with minimal day-to-day direction
Able to stay on task and on schedule while adhering to non-flexible deadlines
Exceptional presentation skills with the ability to convey technology and business value propositions
Previous consulting experience preferred, but not required
Potential Travel Required upon client request
Due to program specifications, Candidate must provide proof of US Citizenship
Clearance: MRPT – US Citizenship required
Working Environment & Conditions
This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate. The incumbent is required to stand; walk; sit; use hands to finger, handle, or feel objects, or controls; reach with hands and arms; talk and hear. The work load may require the incumbent to stand for extended periods of time. The incumbent must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or to apply to a position on our website, please contact Heaven Wood via e-mail at [email protected] or by calling 703-488-9377 to request accommodations. This contact information is used for accommodation requests only and cannot be used to inquire on a status of your application.
Arlluk Technology Solutions, LLC (Arlluk) is a newly established Alaskan Native-owned, small disadvantaged business that is part of the Koniag Government Services group. Arlluk provides Application Development, Maintenance, and Enhancements, Enterprise IT Infrastructure Solutions, Cyber Security, and Integrated Program Management services. We support Federal civilian and defense agencies and State governments across multiple business functions including: Finance, Health, Defense, Social Services, Consumer Protection and Insurance. Arlluk has an 8(a) application pending with the Small Business Administration.
EOE Minorities/Female/Protected Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
