DataTrec Hiring for Logistics Operations Specialist Job at Eagan, MN Full Time

About the job

Logistics Operations Specialist

DataTrec is a fast-growing logistics company dealing in specialized data center equipment and transportation. We are looking for a Logistics Operations Specialist to help orchestrate freight solutions for our customers.

Primary Role:

As a Logistics Operations Specialist, you will be responsible for monitoring drivers’ delivery activity and scheduling. You will manage delivery and routing issues with external customers and contracted drivers. This position includes heavy phone contact between contracted drivers and external customers. In addition, the position is responsible for data entry tasks and billing. As part of the DataTrec team, you will be assisting in helping us continue to provide freight solutions for our customers as well as organize transportation activities, including storage of goods, managing information accrued from point of origin to delivery, orchestrating transportation movements, and arranging for services, as necessary.

Responsibilities:

· Customer billing and data entry tasks

· Maintain phone communication between external customers and contracted drivers/couriers

· Assist contracted drivers with delivery issues

· Additional duties as requested

· Resolve any customer issues, complaints, and answer questions

· Monitoring progress of delivery routes

· Oversee all unloading processes of returning routes at days end

· Assign drivers/couriers delivery routes

· Additional duties as requested

Qualifications:

· 1 year of experience in a customer service role resolving issues and responding to customer requests

· Ability to thrive under pressure while delivering solutions that exceed customer expectations

· Solid ability to multitask with exceptional organizational skills

· Strong customer service skills and the ability to satisfactorily resolve issues

Preferred Skills:

· A knowledge of the logistics or freight forwarding industry

· Understanding of TSA requirements for airfreight

· Knowledge of the data center hardware environment

Benefits:

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), 401(k) match, life insurance, paid holidays and PTO, disability, and career development opportunities.

About DataTrec:

DataTrec is a fast-growing logistics and transportation company that specializes in relocating data center hardware. DataTrec is committed to providing superior turnkey logistics and transportation services for data center relocations. Our customers rely on us to transport high-value, mission-critical IT assets. We offer unique proprietary crating solutions and other specialized packaging to ensure the safe, secure relocation of our customers’ data center hardware.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Logistics Operations: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location