Stark Enterprises Hiring for REGIONAL OPERATIONS MANAGER Job at Cleveland, OH Full Time

Job Summary

The Regional Operations Manager is responsible for overseeing and managing Operational and Sales activities for a portfolio of market rate apartment communities.

Job Functions

• Train and ensure onsite management teams in accordance with all SOP policy and procedures and oversee the activities of the Regional Accounts & Compliance Specialist to see the Audit and compliance of these procedures are being maintained.
• Ability to proficiently use and teach team-members the use of available management software operations (such as, but not limited to, LRO, MRI, APTEXX, NEXUS & Prospect Lifecycle Software)
• Be the on-boarding ambassador for all new and existing employees and schedule team and one on one counseling and guidance to all site personnel in your areas of discipline.
• Train, manage, and ensure onsite employee proficiency in management software operations
• Maintain a weekly meeting calendar with all communities and provide support and coverage as needed to ensure maximum proficiency and compliance to company’s policies and procedures.
• Participate in the training, oversite, guidance, and accuracy of daily/weekly reporting and offer recommendations on areas of improvement.
• Provide results that consistently exceed submarket occupancy and rent growth performance results by ensuring proficiency and compliance with management policy and procedure
• Act as Managements ambassador for new and existing communities
• Report to Supervisors any liabilities and risks observed on site for immediate resolution.
• Offer guidance and ensure employees are directed to the appropriate supervisors and regional administrators to receive feedback and instructions for related issues.
• Demonstrate strong sales skills
• Ensure consistent on-site management and staff compliance with company policies, procedures, and industry regulations (i.e., Fair Housing, OSHA, Safety, etc.).
• Consistently demonstrate strong leadership skills (i.e. holding self and others accountable to clearly defined and measurable results) using initiative, independent and collaborative thinking, and interpersonal effectiveness.
• Develop and manage a high-performing team by creating a trusting work environment, promoting cooperation, recognizing team efforts, coaching through challenges, and supporting career path goals.
• Develop and maintain positive working relationships.
• Demonstrates solid understanding of apartment maintenance practices including facilities management, contract administration, and vendor relationships.
• Work in the enhancement and development of new SOP guidelines and on boarding manual
• Maintain up to date working knowledge of onsite technologies
• Timely complete administrative tasks
• Provide coverage and support to sites as needed
• Perform all other duties as assigned.

REQUIREMENTS

• 7-10 years of progressive residential property management responsibility
• Multi-site management experience
• Proven ability to attract and develop successful teams and leaders
• Must have a valid driver’s license, reliable transportation, and ability to travel

EDUCATION

• Bachelor’s degree preferred.

SPECIFIC SKILLS / EQUIPMENT:

• Microsoft Word, Excel, and Outlook.
• Experience with MRI a plus.
• Must possess strong written and verbal communication skills.
• A clear understanding of business concepts and processes and the principles of strategic thinking.
• Ability to act on or apply findings and determinations toward achieving or exceeding goals.
• Comprehensive knowledge and understanding of multifamily operations including financial reports, ability to define issues of concern, and act to effectively problem solve.
• Must be able to delegate, motivate, and effectively identify the best personnel and resources for applicable tasks and to direct those to peak performance.
• Ability to Travel

Candidates for this position must be legally authorized to work directly as employees for any employer in the United States without visa sponsorship. The Company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status and any other legally protected characteristic.

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