Byrider Hiring For Collections Account Manager at Carmel, IN, United States Full Time

Job Description

Collections Account ManagerByrider is growing!Byrider is in need of a Collections Account Manager!Reward for Collections Account Manager:

• $15 – $17 per hour based on experience

• Extra monthly bonus plan
• Great benefits & paid time off

• 1st party secured loans
• Exclusive Service Department that helps ensure customer satisfaction
• Extensive training program
• Gain overall Consumer Finance experience through full life cycle loan process
• Career growth from Collections Account Manager to Collections or Regional Manager
• Industry best customer credit program
• Company has close to 150 locations in 31 states
• Company has been in business over 32 years

Collections Account Manager Responsibilities:

• Meet collection goals to allow for a performing portfolio & the credit advancement of our customers
• Seek long term resolution with customers, educate & re-educate customers on the importance of establishing or rebuilding their credit
• Team with other members of Consumer Finance and Operations to ensure customer satisfaction
• Handle loan processing and loan origination for the assigned branch location
• Complete documentation and maintain compliance for the assigned branch location

Hours For Collections Account Manager:

• 5-day work week
• No Sundays
• OT pay for any hours worked over 40
• Work most Saturdays with a day off during the week
• Location hours: 9-8 M-TH, 9-8 FR, 9-6 SAT

Collections Account Manager Requirements:

• Industry Experience: Rent-to-own, Cash Advance, Title Loan, Consumer Finance, 1st party Collections, Customer Retention or a related industry
• At least 2 years of consumer related collections or customer retention experience
• Ability to work early evenings, Saturdays and extra hours as needed

Collections Account Manager Skills:

• Listen intently to the customer
• Prioritize calls & time throughout the day to ensure efficiency and effectiveness
• Build rapport with customers and team members
• Stay organized & have good follow up
• Be task oriented
• Be able to identify problems and offer solutions
• Be able to negotiate as needed
• Have prudent judgment
• Exercise good common sense
• Be a team player

Keywords: Customer Retention, Customer Resolution, Collections, Collector, Bill Collector, Debt Collector, Installment Loan Collections, Dispute Resolution, Default Prevention, Senior Collector, Collections Representative, Collections Specialist, Collections Account Manager, Branch ManagerJob Type: Full-timePay: $15.00 – $17.00 per hourBenefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Excel: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location