Paychex Inc Hiring for Client HR Business Advisor II – PEO at Remote Full Time

Responsible for consulting with clients on human resource matters, best practices, employee handbook options and responding to and identifying compliance concerns that pertain to state and federal employment law questions. Serves as a mentor to other Client HR Business Advisors ensuring proper understanding of employment law, departmental tasks and quality control.

Provides high-level advice to clients regarding human resources matters, best practices, and employee handbook options.

Identifies and clearly responds to client human resources and employment law inquiries/concerns utilizing appropriate resources.

Builds strong client relationships and provides high quality service in an effort to maintain high client satisfaction and retention.

Maintains advanced knowledge of trends and changes in employment law legislation and conveys state and federal labor laws to internal partners and clients to maintain compliance.

Thinks strategically about client’s long term goals and proactively approaches clients with new ideas and solutions.

Provides direction, training and mentorship to other team members to build knowledge regarding proper client conversations and responses, available resources, and team processes to help ensure proper issue resolution and client satisfaction.

Proactively and reactively follows up with clients as necessary regarding any HR or employment law topic.

Supports client handbook creation and changes by partnering with client to gather relevant information.

Fields inbound and makes outbound calls in order to support clients with available products and services.

Evaluates and responds to inquiries regarding client billing and account information.

Participates in special projects as assigned.