Colorectal Health Northwest Hiring for Procedure Scheduler Job at Portland, OR Full Time

About us

Colorectal Health Northwest is a company in Portland, OR 97225. We are bold, customer-centric and our goal is to provide the best, most compassionate care possible..

Our work environment includes:

• Casual work attire
• On-the-job training
• Growth opportunities
• Modern office setting

Colorectal Health Northwest, established in 2011, is a high-volume single-specialty surgical practice. We are seeking a Procedure Scheduler to work closely with our three surgeons and the rest of our office staff to carry out colonoscopy scheduling for our patients. The scheduler will communicate directly with patients/families/surgeon as well as the operating room/surgery center/endoscopy center in order to efficiently coordinate procedure scheduling. Our office is a very team-based environment with our scheduler working closely with all members of our group in order to provide an excellent patient experience.

Responsibilities include:

• Scheduling and answering incoming calls from patients.
• Verify required demographic and insurance information from the patient in the EHR system and utilize templates and referral system to schedule patient procedures.
• Collaborate with our insurance verification team to verify patient insurance and communicate with patients regarding payment responsibilities.
• Inform and provide patients with necessary information and instructions prior to procedure.
• Follow up on all Cancelled and No-Show patients.
• Respond to patient questions and complaints as required, resolving problems at first point of contact, and maintaining high patient satisfaction levels.
• Works closely with supervisor to ensure that appropriate resources are available to meet the patient’s needs and that the schedule runs smoothly.
• Protects patient and family privacy rights and maintains confidentiality of patient records in accordance to policy and procedure and HIPAA requirements.
• Other duties as assigned.

Skills

• Ability to thrive in a fast-paced medical office and demonstrate skills of reliability, multi-tasking and prioritizing.
• Answering large volume of telephone calls.
• Strong organizational skills and the ability to pay close attention to details.
• Excellent written and verbal communication skills and the ability to interact with patients, providers and staff.
• Ability to work under pressure to meet deadlines, ability to function with autonomy and minimal supervision.

Physical requirements

• Physical: Sitting 75%-90% of time and standing.

Job Type: Full-time

Salary: $20.00-$25.00

Experience:

• Medical Scheduler: 1 year (Preferred)
• EHR Systems: 1 year (Preferred)
• Medical Office: 1 year (Required)

Education:

• High school or equivalent (Required)

Location:

• Portland, OR (Providence St. Vincent Medical Campus)

Language:

• English (Required)

Work authorization:

• United States (Required)

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Short & Long term Disability (100% employer paid)
• Life Insurance (100% employer paid)

Typical start time:

• 8:30 am

Typical end time:

• 5:00 pm

This Job Is Ideal for Someone Who Is:

• Dependable — reliably completing tasks in a timely manner
• People-oriented — enjoys interacting with people and can help relieve there anxiety about surgery
• Detail-oriented — prefers very focused attention to detail
• Autonomous/Independent — enjoys working with little direction
• Stress tolerant — thrives in a high-volume environment, capable of calming patient concerns

Job Type: Full-time

Pay: $20.00-$25.00 per hour

Job Type: Full-time

Pay: $20.00 – $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Supplemental Pay:

• Signing bonus

COVID-19 considerations:
We are following Oregon Health Authority guidelines. All hires must be Covid-19 vaccinated by 10/18/2021 per Oregon State Guidelines.

Education:

• High school or equivalent (Preferred)

Experience:

• Surgery Scheduling: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)

Work Location: One location