About Us:
DMW&H is a premier Automated Material Handling Systems Integrator headquartered in Northern NJ. Our employees have recognized us as one of the best places to work in New Jersey for eight continuous years. As a leading automation company, DMW&H specializes in the design, integration, installation, and support of innovative distribution centers material handling systems.
Summary:
As Customer Support Engineer you will be focused on the customer service experience by identifying and resolving basic customer issues with DMW&H products, and documenting case resolution. Through internal training and coaching, the customer service engineer will have the ability to troubleshoot computer software, hardware devices, area networks, database platforms, and operating systems in an inbound call center customer service environment. They would strive to resolve all customer systems problems within established time frames, manage customer needs, as well as capture data for strategic decision-making.
Reports to: Technical Services Manager
Qualifications:
Core Requirements and Responsibilities:
Job Type: Full-time
Benefits:
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Education:
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Work Location: One location
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