Job Details
Full-timeEstimated: $71,000 – $91,000 a year35 minutes ago
Qualifications
Full Job Description
AHEAD is currently looking for a ServiceNow Developer to work remotely for their Managed Services business. In this role, you will be responsible for the maintenance and continual buildout of the internal ServiceNow instance as well as working with a team to support external Managed Services customers. You will act as a mentor to more junior team members, will assist with sales calls and will help drive forward longer-term strategies in ServiceNow.
Roles and Responsibilities
Building, deploying and maintaining solutions for AHEADMS on their internal ServiceNow domain-separated instance
Integrating with AHEADMS tools and eBonding with customers
Supporting external customers hosted on the AHEADMS ServiceNow instance
Collaborating with the Managed Solutions Architect to drive forward current and future AHEADMS initiatives
Participating on sales calls and providing estimates for new and ongoing AHEADMS opportunities
Resolving the most challenging ServiceNow technical issues for AHEADMS customers
Assisting and mentoring other members of the AHEADMS ServiceNow team
Operating within a Cloud Infrastructure to the highest standards of professionalism and availability
Managing incidents, requests, changes and associated communication
Creating and maintaining supporting KB documentation
Qualifications
A degree in Information Technology, Computer Science or comparable experience
ServiceNow Certified System Administrator (to current release)
ServiceNow Certified Application Developer (to current release)
ServiceNow scoped application development experience (to current release)
Integrations experience
ITIL certification (preferred)
Domain separation experience (preferred)
Strongly developed communication skills
Experience providing top-level customer service
A passion for cutting edge technology
Does well in a fast-paced, changing environment
Learns quickly and adapts well to new challenges
Enthusiastic and motivated to learn and grow
Why Ahead?
Transparent management
Work alongside and collaborate with industry experts
Investment in training & development
Incentives for certifications
Ability to make an immediate impact
Flex PTO
Outstanding lab
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