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The Role You’ll Play:
The Medical Assistant will work diligently to maintain client relationships supporting the work of the medical providers. Provides an essential role ensuring optimal patient schedule and promoting high quality of care for our patients through optimal communication and coordination.
Ideal Candidate:
Nue Life is growing, and we’re looking for someone passionate about mental wellness and the promise of functional medicine. We are seeking a Medical Assistant who will work remotely to coordinate care for patients who they reset with psychedelic medication remotely in the comfort of their own homes.
The best candidates will possess excellent social perceptiveness and a passion for mental health. This role requires a receptive, communicative, and confident individual to ensure the customer journey is smooth.
We are passionate about empowering our clients and providing them the space to feel whole again. Our team is cultivated with thoughtful individuals who embody our core values.
Your Main Tasks:
- Possess a comprehensive understanding and passion of healthy mental wellness practices with a sincere interest
- Adapt and embrace organizational communication protocols
- Review and escalate complaints in a timely and professional manner
- Assist providers with ketamine therapy appointments by preparing charts/loading templates into the EHR
- Respond to client questions and concerns in a timely manner
- Expedite client concerns
- Review and template responses
- Facilitate communication between teams internally and externally
- Collaborate with our medical personnel to strategize improvements in patient treatment
What You Bring To The Table:
- 2+ years of customer service experience
- 2 + years of scheduling
- 1 + year working with EMR system
- Extremely detail-oriented with excellent written and verbal communication skills
- Possess compassionate demeanor with high ethical standards
- Understand psychedelics as a form of therapy
- Possess a deep understanding of medical terminology related to the mental health
- Technically versed and confident in learning new applications
- Comfortable and willing to perform in a collaborative team environment
- Unbiased in communication with others
- Makes exceptional decisions under pressure
- Have access to a computer with a camera
- Excellent time management skills and ability to multitask and prioritize work
- Social perceptiveness and a service oriented mindset
- Strong organizational and planning skills
- Extremely tech savvy: you can teach yourself systems and tools with little to no direction
- Capable of holding space during challenging personal experiences and conversations
- Ability to work independently and in a collaborative environment
- Excellent written and verbal communication skills
- Mission aligned attitude!
What Nue Life Is All About
At Nue Life, we shift how clients view their mental health by providing effective, alternative healing therapies to help them manage their wellness. We take an integrated approach while incorporating emerging digital and medicinal technologies to drive better patient outcomes. We use evidence-based and scientifically proven mental health treatments and products to enhance brain function, performance, and longevity as a next-generation mental wellness platform.
https://www.nue.life/
Nue Life is mission driven to revolutionize mental health treatment with whole-person care and evidence-based treatments that catalyze healing, growth, and change.
The Perks:
- Amazing culture that inspires positive innovation towards wellness solutions.
- Competitive compensation
- Work remotely from home
- Comprehensive benefits package including dental and vision
- Be part of something that can truly change lives for the better!
We know that diversity makes for the best problem-solving and creative thinking. We are dedicated to adding new perspectives to the team and encourage everyone to apply if your experience is close to what we are looking for.
Equal Opportunity Employer: Nue Life Health is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Job Type: Full-time
Pay: $21.00 – $23.00 per hour
Job Type: Full-time
Schedule:
- Monday to Friday
Work Location: Remote
