Distinguishing Features of the Class
The principal function of an employee in this class is to serve as a central communication point within the assigned City department and to provide service to customers both in person, via the telephone or any other electronic means as well as providing clerical and administrative support functions to office personnel. The work is performed under the direct supervision of an assigned supervisor but considerable leeway is granted for the exercise of independent judgement and initiative. The nature of the work performed requires that an employee in this class establishes and maintains effective working relationships with all customers, City employees, business and community organizations and the public. The principal duties of this class are performed in a general office environment. Inasmuch as certain departments must regularly operate seven (7) days per week, twenty-four (24) hours per day, some employee’s may be required to work on holidays, week-ends, and during hours other than traditional business hours.
Acceptable Experience and Training
Required Special Qualifications
PERFORMANCE EXAMINATION:
Please go to speedtypingonline.com to complete a free 5-minute typing test (the site defaults as a 1 minute test but you will need to change this to 5 minutes). On the site you are able to “Personalize Results”. Please type in your first and last name as it appears on your application. The online typing test can be accepted if it is from this site only and witnessed by another person. Results printed from the testing website must meet the following requirements. Submitted exam results must show:
You must submit exam results to the City of Des Moines Human Resources Department via email ([email protected]) by 4:00 pm CT on Monday, May 2, 2022. Passing score is 40 net words per minute (Speed).
IN LIEU OF THE PERFORMANCE EXAM: Applicants must currently hold a City of Des Moines position requiring a typing speed of 40 WPM or higher OR have previously taken the online timed typing test resulting in a score of 40 NWPM or higher within 1 YEAR of the application deadline. The applicant is required to contact the City’s Human Resources Department at (515) 283-4213 or by email at [email protected] to attach a previously submitted typing test to their current application by the application deadline (no later than 4:00 pm CT on Thursday, April 28, 2022).
Examples of Essential Work (Illustrative Only)
Job Type: Full-time
Pay: $20.88 – $24.73 per hour
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