KEY LOGISTICS SOLUTIONS Hiring for Air Freight Forwarder Job at Atlanta, GA Full Time

The Air Freight Forwarder coordinates import or export shipments for one or more customer accounts. The Air Freight Forwarder is the primary point of contact for the customer, internal, and third-party service providers relating to the movement of the customer’s freight. The Air Freight Forwarder is responsible for ensuring operational excellence, high productivity, and customer satisfaction.

Duties and Responsibilities

• Provide accurate, timely, and proactive customer service to the Company’s customers as well as effectively communicating and coordinating with internal departments and third parties to meet customer requirements
• Process simple and complex freight forwarding services, while following all government regulations and abiding by company policies and procedures
• Shipment/order management
• Obtain service quotations and optimize costs
• Timely and accurate scheduling of hazardous and non-hazardous ocean and/or air bookings
• Coordinate customs brokerage
• Ensure the complete and timely transfer of cargo (pick up, delivery, etc.)
• Prepare, assemble, and process shipment documentation and billing through the Company’s designated system(s) and obtain any required shipment release(s)
• Monitor and control services
• Process shipments in line with Company standards with regard to accuracy and expected productivity as measured by Key Performance Indicators
• Identify other transactions and tasks that may be required to meet the needs of the customer
• Maintains thorough understanding of regulations and laws affecting international transport of cargo
• Cross train on other customer accounts and assist with training new / transferred employees
• Other duties and responsibilities as assigned

Skills and Competencies

• Thorough understanding of the principles and methods for moving goods by air, sea, train, or land
• Thorough understanding of clerical needs, policies, and processes involved in freight transport
• Excellent communication and interpersonal skills
• Excellent spatial and problem-solving skills as needed to combine and plan shipments
• Basic and complex math knowledge
• Effective negotiation skills
• Ability to identify process improvements and escalate suggestions to management
• Ability to work well under pressure and meet deadlines
• Effective organizational skills

Educational Background / Work Experience

• Freight Forwarding industry experience preferred (Air Freight)
• Industry-related certifications a plus

Language Skills

• English
• Secondary languages are a plus

Computer Literacy

• Proficiency with Microsoft tools (Excel, Outlook, and Word)
• CargoWise One knowledge a plus
• Accurate typing ability
• Ability to learn new applications quickly