JOB SUMMARY:
Working under the general direction of an AM or AE and following established industry and company guidelines, provides administrative and customer service support to account team. Meets all performance requirements regarding production and quality, ensuring that no errors and omissions occur. Capable of resolving moderately complex customer service problems, showing the ability for critical thinking in taking the next step in the best interest of the client, carrier partner, and IOA. Typically assigned to small-sized accounts and / or to those accounts having the least complex needs.
ESSENTIAL FUNCTIONS:
NON-ESSENTIAL FUNCTIONS:
QUALIFICATIONS AND EXPERIENCE:
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