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Job Description
Position Overview
The account resolution specialist position will report directly to the Collections Manager. They will be servicing, collecting and negotiating the resolution of our products that are in default with the contractual terms.*
Essential Job Functions: *
- Review and identify breach of contracts
- Contact customers via email, phone and texts to negotiate the best possible resolution
- Review credit bureaus
- File and amend UCC (Uniform Commercial Code) forms
- Meet monthly performance objectives
- Assist in preparing accounts for legal action
- Recommend accounts to be outsourced
- Utilize various skip tracing techniques and tools
- Communicate with our customers with dignity and respect
- Follow all applicable Federal and State laws
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Education & Experience Requirements: *
- Minimum 2 years commercial collection experience or 5 years consumer collection experience
- Fluent in English and Spanish
- High School diploma required. Associates degree preferred
- Highly motivated, focused and driven to succeed
- Strong interpersonal, negotiation and critical thinking skills
- Excellent written and verbal communication skills
- Basic Legal/Bankruptcy/UCC knowledge is required
- Strong attention to detail and able to multitask
- Decision making and prioritization skills
- MS Office proficiency, Word and Excel, basic math skills required
- Self-starter needs minimal supervision
- Experience working in a fast-paced, high volume environment
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Physical, Travel & Other Requirements: *
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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While performing the duties of this job, the employee is regularly required to sit. The employee is occasionally required to stand; reach with hands and arms; climb or balance and talk or hear. The employee must regularly lift and /or move up to 10 pounds.Job Type: Full-time
