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Job Description
Job Functions, Duties, Responsibilities and Position Qualifications:
Must be fully COVID vaccinated
As an Account Service Representative (“ASR”), you will be responsible for retaining 100% of an assigned book of business (client’s that send specimens to our laboratory). Your primary responsibility will be to retain clients that are assigned to you by building trust and relationships with the clients and ensure that they are happy with the level of service they are receiving from our laboratory. This is accomplished by making yourself available to clients throughout the business day, carefully documenting all their concerns/issues and resolving those issues quickly (within 24-hour time frame). In addition, you will have an opportunity to upsell your book of business monthly and earn monthly commissions.
With the backing of Sonic Healthcare USA and a comprehensive testing menu in clinical, molecular, microbiology and anatomic pathology (which covers all sub-specialties), your focus will be retaining and growing your assigned book of business.
Other additional expectations are as follows:
- Retain 100% of your book of business each month
- Partner with Account Executives, Associate Vice President of Account Management and VP of Sales to ensure all of our accounts are retained and competitive threats are suppressed
- “Own” your book of business and ensure existing clients are set up properly and taken care of to ensure retention of the business. Prospect accounts in your book of business to identify opportunities to “upsell” them on specimens going to other laboratories or new testing performed by our laboratory.
o Build relationships within the accounts (M.A.’s, Office Managers, Director of Nursing,
Physicians, etc.) and earn their trust and respect by always resolving their issues quickly
- Upsell your book of business and maintain an ongoing monthly forecast
- Complete administrative paperwork daily to ensure the connection between the client and the laboratory is fluid and that there are no gaps in service.
- Ensure your clients Aging is kept within 60 days and we are receiving all information to bill 3rd parties properly. Any Missing Information must be obtained from clients in a promptly manner.
- Enter all activities and issues into the company CRM system daily.
- Demonstrate a strong work ethic, enjoy working in a fast-paced environment, treat others with mutual respect, thrive on competition, be professional and have fun!
- Participates in and supports all Quality Assurance and Quality Improvement endeavors for the laboratory, as applicable
Physical Capabilities:
- Light physical effort (lift/carry up to 25 lbs.)
- Occasional reaching, stooping, bending, kneeling, and crouching
- Frequent, prolonged standing/sitting/walking
- Must be able to see, hear, and respond adequately
- Extensive computer work
- Frequent use of telephone and fax
- Occasional travel required to interact with Division personnel and/or attend meetings, educational training
Minimum Qualifications:
- Bachelor’s Degree preferred
- 2-3 Years of AP or Clinical Laboratory experience strongly preferred
- Strong PC skills (Microsoft Excel, Word) and remote communication skills (i.e. smart phone)
- Excellent planning, written and communication skills
- Valid driver’s license
Scheduled Weekly Hours:
40
Work Shift:
Company:
WestPac Labs, Inc.
Sonic Healthcare USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
