DV Medical Supply Hiring For Account Manager at Gardena, CA, United States Full Time

Job Description

Account Manager: About DV Medical Supply:
Established in 1978, DV Medical Supply is a national wholesale distributor of pharmaceutical, medical and surgical supplies located in Gardena, CA. We are an entrepreneurial minded company looking for a customer service representative who knows that to be extraordinary begins with work ethic.The Account Manager position is an entry level position with on site training and opportunities for advancement.3-Month contract with option for permanent positionCompensation: Hourly commensurate with experience plus commission opportunityBenefits: Available with permanent positionResponsibilities:

• Website chat
• Interact with customers via telephone and email.
• Liaison between sales, operations and customers to resolve issues.
• Provide general information about company, products and service.
• Take orders from clients and enter into the computer system.
• Update orders (add items, delete items, or cancel orders).
• Listen to customer needs and concerns and provide information for resolution.
• Record customer complaints, research and respond with resolution in a timely fashion.
• Handle details regarding customer returns, reorders, pickups, etc.
• Determine when a situation requires a supervisor or manager.
• Responsible for rolling out information for new product launches

Skills:

• Excellent communication skills, both verbal and written
• Friendly/cheerful personality
• Professional
• Diplomatic/calming presence
• Ability to diffuse tension
• Patient
• Positive
• Empathetic
• Intuitive
• Tenacious
• Goal oriented
• Detail oriented
• Ability to Investigate issues and analyze situation
• Excellent time management skills
• Willingness to learn
• Ability to persuade
• Ability to resolve conflicts and problems as they arise.

Requirements:

• Minimum age of 18 years old as required by state law.
• Ability to pass a background check
• Ability to pass drug test
• Ability to organize and prioritize a variety of tasks/projects
• Ability to work within strict time frames and resolute deadlines
• Knowledge of medical supplies and brand and generic drugs by name
• Desire to grow beyond the job description

Experience:

• 2+ years customer service experience.

Job Type: ContractPay: $37,440.00 – $60,040.48 per yearBenefits:

• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Gardena, CA 90249: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Security clearance:

• Confidential (Preferred)

Work Location: One location