Available Shifts
Evening/Night – Tues/Wed & Fri/Sat 6pm-1:30am
Evening – Mon-Fri 3pm-11:30pm
Day – Mon/Tues 8am-6:30pm & Sat/Sun 7am-5:30pm
JOB DESCRIPTION
Provides excellent, customer-focused service to Inova’s patients, medical professionals and the community. Screens patient calls to determine their need and makes recommendations as necessary. Provides education on Inova tools and portals. Communicates effectively and efficiently with Inova medical professionals and its affiliates. Serves as a liaison between Inova and other healthcare organizations to provide approved patient information by ensuring all communication is PHI and PII compliant. Provides secondary support to Inova services and programs. Handles all emergency response protocol for both medical and public safety. Serves as tier one support for enterprise paging system and associated web portal.
Job Responsibilities
Additional Requirements
Education:
High school or GED
Experience:
One year of customer service experience in a Healthcare environment.
Skills:
-Basic medical terminology
-Ability to type in a fast-paced environment
-Ability to read, write and speak English accurately
-Computer skills
-Microsoft Office Products
-Ability to navigate basic phone system
ABOUT US
Inova is Northern Virginia’s leading nonprofit healthcare provider. Our mission is to provide world-class healthcare – every time, every touch – to each person in every community we have the privilege to serve. Inova’s 18,000 team members serve more than 2 million individuals annually through an integrated network of hospitals, primary and specialty care practices, emergency and urgent care centers, outpatient services and destination institutes.
Safety Always: Learn how we keep our team members and patients Safe@Inova.
Job Type: Full-time
Pay: From $22,000.00 per year
Benefits:
Schedule:
Ability to commute/relocate:
Application Question(s):
Education:
Experience:
Shift availability:
Work Location: One location
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