Field Service Engineer Specialist – Services & Support Team
Reports to: Service Manager, Network Operations Centre
Location: Maidenhead, office-based, with field work – 37.5 hrs/week, permanent appointment
Role Summary:
Our network operations center (NOC) is a centralized location where our staff provide supervision 24 hours a day to help monitor and manage our customers’ infrastructure. Our Support Engineers resolve issues, remotely and in the field, and more importantly take preventative steps to ensure many issues do not occur. We are seeking individuals who are knowledgeable, energetic, keen to learn and have a positive can-do attitude.
Key Responsibilities
Actively monitor and manage customer systems in accordance with contracted obligations
Maintain and monitor project schedules and reporting
Documenting and recording all work
Participating in an on-call 24/7 rotation
Essential Requirement
SC clearance will be a mandatory requirement for the role – candidates must either hold or be willing to undergo and successfully achieve SC clearance
Qualifications and Experience
Job Type: Full-time
Benefits:
Schedule:
Ability to commute/relocate:
Education:
Experience:
Work Location: One location
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