Job Purpose:
Reporting to Associate Director, Customer Experience, the Manager, Customer Experience, is responsible for the strategic planning, Customer Experience, and overall success of the Cendyn customer relationships with assigned strategic and growth customer accounts. The primary focus of the role will be to develop relationships with customer hotel executives and decision makers within existing customers to successfully expand utilization of Cendyn’s products and services. The role requires strategic planning and consultative selling, while interfacing with senior level decision makers in the hospitality landscape.
In addition, this position is accountable for partnering with others to introduce Cendyn’s new products and product enhancements, ongoing training, and communicating customer related enhancement requests to the product team.
Responsibilities:
Essential Functions:
Non-Essential Functions:
Requirements:
Required Education and Experience:
Additional experience in these areas is a plus.
Competencies:
Work Environment:
This job operates in a home office or office environment. Working in an office environment requires a high degree of discipline and the ability to work with others in a moderately noisy open office environment with centrally controlled heat/AC setting.
Cendyn is currently working on becoming compliant with new regulations in Colorado. Until we are able to do so, this role cannot be performed in Colorado.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
Travel:
This position could require up to 15% travel
EEO Statement
Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
This is a remote position.
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