We are a dynamic, global organization seeking a forward thinking Manager who will oversee a portfolio of multiple accounts within a defined industry vertical (Legal, Banking, Insurance, etc.). The successful candidate should be able to serve as a liaison between the client and operations, provide guidance for account strategy and drive client development activities.
Responsibilities
Client Relationship Management
o Coordinate weekly/monthly client meetings with operations and/or sales teams. Assist in the creation of operational action plans and issue resolution
o Establish SLA reporting with operations team and client, work with Operations team to deliver as agreed upon with the client. Review and interpret information to proactively identify and resolve issues
o Coordination and delivery of Quarterly Business Reviews across accounts within scope of responsibility
o Support operations team to coordinate the development of a process improvement plan to enhance operational and financial performance
o Track/analyze revenue variance
o Schedule and conduct periodic meetings with client senior management and Business Development to understand the current business landscape, as well as upcoming changes. Understand the impact on the client’s environment and services provided by RRD
o Understand the client’s long-term objectives and work with them to define and develop relevant goals and initiatives
o Coordinate reviews of client operational metrics, translate metrics to business information, and oversee the development resulting action plans as agreed upon with the client. Facilitate operational planning for upcoming client business events
o Provide ‘thought leadership’ by coordinating and researching benchmarking studies / whitepapers, delivering presentations on strategic topics related to the services provided and consult with client on best practices provided by RRD
Client Development
RRD is an EEO/AA including Vets and Disabled Employer
Required Skills
Job Requirements & Skills
The duties and responsibilities described above are the essential functions of the job. The qualifications below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable the successful candidate will meet the requirements below:
RRD is a leading global provider of multichannel business communications services and marketing solutions. With 30,000 clients and 33,000 employees across 28 countries, RRD offers the industry’s most comprehensive offering of solutions designed to help companies—from Main Street to Wall Street—optimize customer engagement and streamline business operations across the complete customer journey. RRD offers a comprehensive portfolio of capabilities, experience and scale that enables organizations around the world to create, manage, deliver, and optimize their marketing and business communications strategies.
Required Experience
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