Description
This position supports projects related to Contact Center (CC) and Unified Communication (UC) telephony programs. Analyzes current issues for CC and UC and recommends solutions, creates best practices and implements standards for enterprise CC and UC technology platforms. Ensures solutions adhere to security and technology architecture and align with overall business needs and strategic direction of the organization.
Works with internal business units to understand requirements, and with vendors and CFG architecture teams to determine best fit solutions. Works as a team member and voice lead helping to organize, plan, test, implement, and provide hyper-care for both small and large projects. Creates implementation plans that minimize risk and develops a risk assessment on related applications of the solutions. Conducts post-implementation assessments of installed solutions and applications to ensure effectiveness.
This role requires considerable knowledge in Contact Center and Unified Communications operations, complimented by technical depth, business aptitude, and the ability to lead in-depth technology discussions, articulating the business value of the capabilities and services that each solution delivers.
Strong communication and interpersonal skills are required for engaging with internal customers including Directors and SVP’s.
The Senior Network Engineer – Voice will be responsible for:
Basic Qualifications
Desired Qualifications
Education and Certifications
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Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Why Work for Us
At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws
Equal Employment and Opportunity Employer/Disabled/Veteran
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates
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