Epiq Systems, Inc Hiring for Telecommunications Administrator Job at Phoenix, AZ Full Time

This position is directly responsible for overseeing the design, and implementation of complex IVR call flows and provides technical support for our telephony system and for all Contact Center functions including but not limited to reporting, quality assurance, keeping up-to-date documentation for all new implementations and process changes, as well as performs research to resolve hardware/software related issues.

Essential Duties and Responsibilities

• Monitor real time system performance
• Develop IVR’s to meet our clients expectations
• Ensure established timelines are met
• Develop and deliver phone reporting
• Oversee maintenance and service upgrades to our telephony system

Job Qualifications and Requirements

The position requires excellent verbal and written communication skills. Critical thinking skills and the ability to efficiently gather and process information in a fast paced environment are required. The ideal candidate would have obtained a Bachelor’s degree in electrical or electronic engineering, mechanical engineering, business administration, or have equivalent training/work experience in related field.

Specialization in telecommunications, electronic telecommunications systems and the design, and knowledge of construction and maintenance of municipal communications system are also helpful. #LI-BP1

Job Type: Full-time

Pay: Up to $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Bachelor’s (Preferred)

Experience:

• IVR: 3 years (Required)
• Telephony: 3 years (Required)
• Telecommunication: 3 years (Required)

Work Location:

• One location

Work Remotely:

• Yes