Retail Merchandising Services Hiring For Senior Account Assistant at Brooklyn Park, MN, United States Full Time

Job Description

Retail Merchandising Services (RMS), based in Brooklyn Park, MN, specializes in providing product merchandising services within retailers throughout the US. We are currently seeking a qualified Senior Account Assistant to join our team.Duties:

• Answer high volume phones using professional manner, answering employee questions efficiently and accurately
• Assist with weekly review of submitted employee photos, reports and comments, noting discrepancies and following RMS procedures to determine next steps
• Coordinate new store and remodel coverage needs
• Oversee single store issue investigation and resolution
• Create planogram packets, partnering with Office Lead on mailing logistics
• Review submitted employee comments and related questions received via email and submitted through the web, respond accurately within 24 hours of receipt
• Create and foster positive relationships with RMS employees including reps, peers and managers. Ensure that all interactions and communications are timely, professional, and respectful.

Requirements:

• 2+ years’ previous office, or customer service experience
• Previous experience working in retail required
• Intermediate/advanced user of Microsoft Office products, with an emphasis on Excel and PowerPoint
• Attention to detail and timelines to ensure all deadlines are met
• Strong customer service mentality when interacting with employees

Retail Merchandising Services, Inc. is a growing business with more than 30 years of experience. We offer a great working environment and a family friendly mentality. For more information visit our website at www.rmservicing.com.Shift: M-F 9-5:30pmJob Type: Full-timePay: $18.00 per hourBenefits:

• 401(k)
• 401(k) matching
• Disability insurance
• Life insurance
• Paid time off
• Profit sharing
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Retail: 3 years (Preferred)
• Microsoft Office: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No