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The “Balfour experience” is one defined by a highly motivated, well trained, and compassionate team of associates who are empowered to fulfill, with pride and integrity, the needs and desires of the residents they serve. The Balfour Ann Arbor community incorporates all we have learned from our nearly 20 years of developing and operating senior housing. Offering Independent Living, Assisted Living and Memory Care accommodations, paired with our signature amenities and services, Balfour brings a new choice for an exceptional senior living community in Ann Arbor.
Balfour’s vision is to be the most admired senior living company in America and Balfour associates are expected to exemplify our core values of integrity, respect, and customer focus.
Benefits eligible on date of hire.
Schedule: Full time – flexibility needed
POSITION SUMMARY:
The Front Desk Manager oversees and supervises the concierge staff providing service, hospitality and information to our residents. This individual manages a variety of general office activities to include administration and coordination of resident services as well as acts the main communications and systems liaison. In this role you will also manage, develop, and evaluate associates through on-going performance management and timely coaching, counseling, and corrective action as necessary. General office related duties are a function of this position and experience in an office environment is a consideration.
You have:
- Bachelor’s Degree in business or hospitality strongly preferred
- Minimum of 2 years supervisor or manger experience required
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Ability to write reports, business correspondence, and procedure manuals
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Possess a solid knowledge of Microsoft Office Word, Excel, PowerPoint, and Publisher software; Internet software; and Microsoft Outlook E-mail
- Ability to communicate openly, honestly and responsibly with others
- Ability to maintain a customer focus treating all customers with respect and integrity
- Ability to accept responsibility for agreements made and follow through as appropriate
- Ability to read, speak, and understand the English language
- Clear driving record
- Comfortable driving large vehicles, CDL not required
- Must be able to adhere to safety procedures with vehicles including properly securing wheelchairs
PHYSICAL REQUIREMENTS/WORKING CONDITIONS:
- The ability to walk the duration of your shift
- Ability to lift a minimum of 30 lbs.
- The ability to push/pull up to 50 lbs. of resistance
- Must be available to work weekends and holidays as needed
- May be exposed to unpleasant odors, contagious diseases and blood borne pathogens
- Balfour is a pet-friendly community; you may be exposed to animal hair and dander
Why work for Balfour?
- Healthcare coverage for eligible employees working 32 or more hours per week (Full & 3/4 time status)
- Medical, dental and vision plan coverage
- Paid time off (PTO) and sick time for full and part time employees
- Tuition Reimbursement Program
- Employee Referral Bonus Program
- Employee Resident Referral Bonus Program
Health & Wellness Protocols: Interviews and training will take place in accordance with appropriate agency recommendations at the time. Currently, initial contacts will be virtual. At this time, applicants are requested not to visit Sales Center to submit applications or for interviews unless requested and scheduled in advance.
Balfour Senior Living’s COVID-19 Vaccination Policy:
The Centers for Disease Control and Prevention (CDC) advises that COVID-19 can cause serious, life-threatening complications, and there is no way to know how COVID-19 will affect an individual. Further, an individual who becomes infected with COVID-19 could spread the virus to friends, family, co-workers, residents and others around them. Therefore, in a effort to protect our associates and our residents, all Balfour Senior Living employees are required to obtain a COVID-19 vaccination prior to commencement of employment with our organization. Qualified exemption requests may be submitted to the human resources department for consideration. We are also able to assist eligible candidates in locating a vaccination site.
About Balfour Senior Living
Founded in 1997, Balfour Senior Living has received national and international recognition for the quality of its exterior architecture and its elegant interior design marked by the use of a vibrant color palette and a diverse collection of fine art. With round-the-clock nursing coverage and an extensive activity program, Balfour’s quality of care and life enrichment programming makes the company a leader in the growing world of senior housing. Since the first community opened in Louisville, Colorado in 1999, Balfour has grown to include nine communities in the Denver Metro area and one in Ann Arbor, Michigan. From its inception, Balfour Senior Living has sought to be the most admired senior living company in the United States.
Balfour Senior Living is an Equal Opportunity Employer (EOE) complying with state and local laws governing nondiscrimination in employment and providing equal employment opportunities without regard to age, race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, genetic information, or racial status. This policy applies to all terms and conditions of employment including but not limited to recruiting, hiring, placement, promotion, discharge, termination, layoff, recall, transfers, compensation, benefits, and training.
