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At Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every day, our foundational valuesintegrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovationinform every decision we make and empower our employees to keep reaching higher. As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets. Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Emerson Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.
Emerson, a Fortune 500 company with $15.3 billion in sales and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.
Whether youre an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, youll find a variety of opportunities at Emerson. Join our team and start your journey today.
If you are a CUSTOMER SERVICEprofessional looking for an opportunity to grow, Emerson has an exciting opportunity for you!Based in our KENNESAW, GAlocation, you willsupport both the Customer Service team and the Manufacturing Support team with entering orders, phone and email support, answering general customer inquiries consisting of, but not limited to, order status, pricing, availability,and tracking. Communication with internal/external customers on late part status with daily reporting to key contacts.
AS AN OPERATIONS SUPPORT REPRESENTATIVE, YOU WILL:
Research and communicate late part/order status to the internal Projects Team and external customers as needed.
Accept and process orders as required from Customers for new and refurbished replacement parts.
Answer general part inquiries such as pricing, availability, shipment status, tracking, and other order/part related questions
Interact with customers and resolve customer service problems and defuse sensitive issues with diplomacy and tact, in a timely manner.
Issue RMA numbers and create RMA sales orders to our customers as required
Project image of quality service to customers.
Assist others, communicate, and participate as part of a team.
WHO YOU ARE:
You focus on creating an effective collaborative style. You build and deliver solutions that meet customer expectations. You display a can-do attitude in good and bad times. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels.
REQUIRED EDUCATION, EXPERIENCE & SKILLS:
High School Diploma
A minimum of two years Customer Service experience
Excellent communications skills
Basic computer skills including Office 365, Excel, Outlook, WebEx
Legal authorization to work in the United States – Sponsorship will not be provided for this role.
PREFERRED EDUCATION, EXPERIENCE & SKILLS:
Customer Service experience in an office enviroment.
An understanding of supply chain and/or manufacturing.
WHY EMERSON?
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: We drive innovation that makes the world healthier, safer, smarter, and more sustainable. We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy. Our training programs focus on end-to-end development, from onboarding through senior leadership.
Flexible Work Schedule Remote Work Option and Core Hours
This role has the flexibility of a remote work option up to three days a week and a core hour schedule. You can choose to flex your start and stop times given you are working during the core hours of 9:00am – 3:00pm. Our teams work together to ensure our chosen work schedules enable our creativity and productivity as we serve the needs of our customers.
Benefits
Emerson places a high value on ensuring that employees have a good work-life balance. We provide access to a competitive benefits package, including the following: medical insurance, dental and vision coverage, 401k participation with a competitive immediate match, tuition reimbursement, parental leave, and an employee assistance program. Immediate vacation and holiday leave available, including a facility shutdown from Christmas Eve through New Years Day. Kennesaw Employee Resource Groups, including a very active Diversity and Inclusion Committee, ensure that the Emerson values are incorporated into everyday employee life.
Why Work in the Greater Metro Atlanta Area
Our facility is located in Kennesaw, Georgia, which is conveniently located within driving distance to Atlanta and Historic Downtown Kennesaw. The area offers excellent school systems, an abundance of outdoor walking trails, and low crime rates create a family-friendly environment. The area is surrounded by several growing communities with restaurants, festivals, shopping, and outdoor activities that make them exciting places to live and work.
About our Location
The newly renovated Kennesaw campus hosts a Manufacturing Facility, Customer Support Call Center, and the offices of our Division President & Staff. Retail Solutions is a global business unit inside the Commercial & Residential Solutions Cold Chain segment and is the leading provider of electronic controls and optimization services for supermarket, convenience store, restaurant and refrigerated transportation customers and the OEMs that serve them. Electronics & Solutions is comprised of six acquisitions organized to add value to Emersons world-leading products through control, connectivity, and remote monitoring. The business generates half of its revenue outside of North America and employs over 1,200 people globally. Headquartered in the Greater-Atlanta area, the business has major operations in Minnesota, Italy, Mexico, Brazil, China, and the Philippines. The Cold Chain business helps ensure that food safely and efficiently travels from farm to fork. With the blend of businesses and functions represented under this one roof, there are many opportunities for advancement within the Kennesaw location.
Our Commitment to Diversity, Equity & Inclusion
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives and that reflects the world around us. We believe a diverse, equitableand inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers.This philosophy is fundamental to living our companys values and our responsibility to leave the world in a better place. Learn more about ourCulture & Valuesand Diversity, Equity & Inclusion at Emerson.
Work Authorization
Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
If you have a disability and are having difficulty accessing or using this website to apply for a position, please [email protected].
Customer Service
