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Job Posting Title:

IT Communications Engineer (UCaaS)

Location:

Dallas – Hospital

Additional Posting Details:

Monday – Friday

8 a.m. – 5 p.m.

Job Description:

Duties/Responsibilities

• In cooperation with IT, local operations staff and key users, provides strategic, budgeting and disaster recovery/business continuity planning to offices and staff in multiple operating, business and functional units

• Negotiate, execute, and conduct high level review and analysis, dispute resolution and/or settlement negotiations of contracts with larger and more complex, market/regional/national based group/system providers in accordance with company standards in order to maintain and enhance provider networks while meeting and exceeding accessibility, quality and financial goals and cost initiatives of the organization

• Responsible for local inventory maintenance and software license management of communication systems

• Supervise the work of engineers engaged in design development and supervise the review and approval of design plans, shop drawings, technical analyses, and test documentation submitted to assure conformance with internal/contract requirements

• Direct the technical design and constructibility reviews of proposed construction contracts and the final review of as-built drawings; provide staff comments on the needed improvement of contract specification and drawings

• Prepare draft annual and long-range forecasts for budgetary and other management purposes for telecom and network services

• Participate in negotiations with Scottish Rite for Children consultants and others, as necessary

• Make recommendations to senior management on the application of new technology for the Scottish Rite’s network and telecom operating systems

• Monitor security compliance in collaboration with Information Security in accordance with IT standards, policies, and procedures

• Serve as SME for less experienced team members and internal partners, and serve as the technical and communications liaison to and from stakeholders and office key-users for IT communications, initiatives, needs assessments, etc.

• Provide network/telecommunications development, maintenance, and refinement activities and strategies in support of cross-market network management unit; assist with the design, development, management, and or implementation of strategic network configurations and integration activities

• Responsible for the oversight of all telecommunications and network engineering staff, vendors, and partners as well as local IT vendor, contract and outsourcing management

• Coordinate/provide escalated technical support that requires an on-site presence (server, NAS, network or PC equipment failure), including data backup recovery; perform complex software/hardware troubleshooting, patches and re-installations in cooperation with the Enterprise Helpdesk and in accordance with established SLAs

• Responsible for coordinating and/or execution of communication system’s maintenance, upgrades, configuration changes, and request management to the network, phone and pager system servers, switches, and associated management platforms in order to support customer requests, resolve their issues, find opportunities for improvement

• Responsible for delegating/coordinating/maintaining, and reporting as needed, an accurate and thorough inventory of all Scottish Rite circuits, pagers, phones, and other resources/assets to ensure proper usage, sizing, and cost

• Responsible for coordinating and/or maintaining all support documentation, topology diagrams, and procedures for communication systems and processes in such a manner as they are accessible and able to be performed by other members of the Communication Services or IT team

• Follow all Scottish Rite Policy, Procedures, Standards, and Guidelines

Required Skills/Abilities

• Master’s degree, preferably Administration/Management, IT, or Computer Science; OR

• Bachelor’s degree with 4 or more years of related experience

• Strong and proven experience managing personnel and supporting enterprise networks and telecommunications systems

• Enterprise experience in the following areas: enterprise networking equipment, firewalls, load balancers, gateways, data and voice convergence, video services, and wireless technologies

• Strong and proven experience managing and migrating to enterprise level VOIP Systems

• Strong and proven experience working with major carriers (AT&T, Verizon) and managing circuits / connections

• Extensive technical knowledge and experience of managing and maintaining large-scale, highly available, Internet facing networks

• Deep understanding of network protocols and their applications and characteristic behaviors

• Experience managing senior technical resources

• Excellent interpersonal and customer relationship skills for daily interactions with Scottish Rite staff