Arvest Hiring For Integrated Account Servicing Manager at Lowell, AR, United States Full Time

Job Description

Position is Monday through Friday 8 am to 5 pm with the ability to work additional hours as needed. Incumbent will support Consumer Credit Reporting.
Incumbent can be located anywhere within the Arvest four states footprint. (AR, OK, MO, KS)
Preferred Qualifications: Experience with credit bureau reporting and credit disputes.
SUMMARY: With limited direction, the Integrated Account Servicing (IAS) Manager provides leadership of a team within a larger unit/function with team members who possess common skill sets and similar objectives. Responsible for team development and resource coordination of the assigned department(s). The incumbent ensures that department duties are performed in an accurate, prompt, and efficient manner to provide exceptional and consistent service. The incumbent ensures applicable banking laws, rules, regulations, and bank policies are followed.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• 1. Manages a team of associates, responsible for the effective coordination and execution of the work of the team with an emphasis of focus on annual objectives.

• Manages team within established budget, including the reallocation of funds based on shifting priorities.

• Provides the oversight and leadership necessary to accomplish work with understanding and alignment with peer unit leaders.

• Coaches and guides team members; provides input to financial and people resource plans for the area. Ensures resources are in place and operating effectively within the discipline.

• Develops work plans and priorities for the area, based on objectives received.

• Responsible for performance related activities, including performance reviews and input for compensation decisions.

• Integrates internal and external resources to meet the needs of the business.

• Identifies areas of risk and develops remediation strategies or escalates, as necessary.

• Ensures that team members are aware of and aligned to Arvest goals and objectives.

• Understand and comply with bank policy, laws, regulations, and the bank’s BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

TEAM ACCOUNTABILITIES:

• Support and uphold the Arvest Mission Statement.
• Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
• Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
• Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company’s overall operation.
• Foster and promote the proper company image at all times.

SUPERVISORY RESPONSIBILITIES:
Directly supervise 2 or more associates as assigned by the Manager. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Ensure direct reports have completed required compliance training and are adhering to all internal procedures and controls as it relates to bank policy, laws, regulations and Arvest’s BSA/AML Program. Responsibilities include interviewing, hiring, appraising performance, rewarding, and disciplining associates. The incumbent has the authority and the appropriate influence to make recommendations regarding hiring, firing, advancement, promotion, or any other change of status of other associates within the guidelines of the bank’s procedures and guidelines for such change of status events. The incumbent provides training, planning, assigning, and directing work assignments and schedules; addressing complaints and resolving problems.

QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:

• Bachelor’s Degree or equivalent related experience required.
• 6 years relevant experience in progressively responsible positions required.
• 3 years previous supervisory and/or management experience required.
• Previous banking or financial services experience preferred.

OTHER SKILLS AND ABILITIES:

• Must be able to arrive at work on time, work on site and have regular work attendance
• Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
• Must be able to provide cordial customer service regardless of customer personality, presence or communication style
• Must be able to perform several tasks at once
• Must be able to work in a stressful atmosphere
• Must be able to rotate job tasks
• Must be able to greet others cordially
• Must be able to coordinate multiple and changing priorities
• Must be able to verbally communicate with all other associates
• Must be able to operate telephone, scanner, copier and FAX machines
• Must be able to occasionally work outside of normal business hours.
• Must be able to move from department, division, or bank to department, division, or bank to attend meetings
• Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.
The associate may occasionally be required to lift or move up to 25 pounds.
Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus.
The associate must be able to travel occasionally by themselves within the US, including overnight, and via automobile and air.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.