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Job Summary
As a Support Analyst, you will document, troubleshoot and resolve or escalate technology or application support, while ensuring end-user satisfaction. This may include support of a specific technology, application or business process. You will also assist users with day-to-day questions and issues, maintain system documentation, provide instruction and training to business users, and solve problems to root cause.
Job Description
- Experience Required: 3 to 5 years
- Experience Desired: 2 to 5 years Customer Service and/or relevant Technology System or Application experience; Experience working in a Retail environment
- Education Required: Associates Degree
- Lifting Requirement: Up to 50 pounds
- Travel Required: Regional – Daily, Less than 10%
Job Responsibilities
- Conduct analysis and then determine and implement resolutions to correct technology system or application issues.
- Maintain technology system or application maintenance (data maintenance, data entry and control data updates).
- Assist with determining and applying system modifications required to comply with federal, state and local regulatory changes.
- Determine and execute the appropriate method for performing technology system or application(data updates, exports, imports and clean-ups for systems supported by the team).
- Assist with ensuring technology system or data integrity by auditing and researching discrepancies to determine root cause and provide possible solutions to management.
- Oversee the analysis and improvement of daily activities associated with various business processes and programs.
- Perform functions with appropriate software for various business processes including forms preparation, report preparation and other related functions.
- Develop basic ad-hoc reports using various application reporting tools.
- Stay abreast of technology systems or application/tools knowledge through classes, reading, and/or other mechanisms.
- Provides support to user areas for technology systems or applications supported by the team.
- Act as a liaison between end users and system developers, answer questions and provide training.
- Serve as the subject matter expert on problem resolution.
- Provide IS support to user areas and assist with the creation of support processes for systems/applications supported by the team.
- Create and lead training classes/program and conduct training sessions for technology systems/processes supported by the team.
About Us
At Giant Eagle Inc., we’re more than just food, fuel and convenience. We’re one giant family of diverse and talented Team Members. Our people are the heart and soul of our company. It’s why we strive to create a nurturing environment that offers countless career opportunities to grow. Deep caring and solid family values are what makes us the one of the top work places for jobs in the Greater Pittsburgh, Cleveland, Columbus and Indianapolis Areas. From our Warehouses to our GetGo’s, our grocery Stores through our Corporate home office we are working together to put food on shopper’s tables’ and smiles on their faces. We’re always searching for the best Team Members to welcome to our family. We invite you to join our Giant Eagle family. Come start a lasting career with us.