Regal Beloit Hiring for Customer Service Supervisor at Grafton, WI Full Time

Regal Beloit Corporation (RBC) is a $3B publicly traded global manufacturer of electric motors and controls, electrical components and power transmission products serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. Regal sells its products and solutions to OEMs, through distributors, and directly to end-users. At the end of fiscal 2020, the Company employed approximately 20,000 employees worldwide and has significant operations in the US, Mexico, Europe, China, India and Thailand. Regal was founded in 1955 and is headquartered in Beloit, Wisconsin. Regal’s executive satellite office is located in Rosemont, IL.

Our mission: We create a better tomorrow by energy-efficiently converting power into motion!Regal’s efforts on this front take many forms, but in particular, involve working regularly to make our products more energy efficient, and collaborating with our customers to make their own, typically end-use applications more environmentally-friendly, while also striving to reduce the environmental impact of producing and distributing our Regal products and services.

Regal is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal is committed to a diverse and inclusive workforce.Position Summary:

Supervises and provides leadership for a Customer Service team. Sets direction and plans implementation strategy for the team. Liaisons with all functions and customers to resolve issues that are elevated. Team size is typically less than 6 team members.

Major Responsibilities:

• Supervises the daily operations of the Customer Service Representatives to ensure that customer questions and problems are addressed in a satisfactory and timely manner and that customer specifications are maintained accurately.
• Builds relationships with other internal functions to facilitate timely issue resolution.
• Provides hiring, promotion and disciplinary action recommendations as well as performance evaluation and feedback for direct reports.
• Ensures continuous improvement and customer care quality metrics are met.
• Ensures appropriate follow-up with customers.
• Resolves complex customer concerns or issues that have been elevated.
• Assess staffing requirements and schedules staff to ensure timely completion of customer inquiries and orders.

Responds to elevated customer inquiries requiring in-depth knowledge of business products and brandsRequired Education / Experience / Skills:

• Bachelor’s degree or equivalent related experience
• 5 years customer service experience, preferably with OEM customers
• Previous supervisory experience preferred
• Good analytical and organization skills, and detail oriented
• High energy, positive attitude, self-motivated individual capable of working in a fast- paced environment
• Skilled at establishing and executing priorities
• Must be a team player, results-oriented, and focused on process improvements
• Good interpersonal, phone, and communication skills
• Self-motivated and ability to make decisions. Committed to Quality
• Knowledgeable in various computer software, including Oracle and CRM preferred

Travel: Minimal

Language: English