Job Discription
Vantage Health positions community physicians to provide local, individualized, and compassionate care to patients at nine locations in New York City. With decades of combined experience in radiation oncology, surgery, urology and hematology, Vantage Health’s extensive team includes award-winning physicians who are widely respected as innovative leaders in their fields.
DESCRIPTION:
As a Medical Scheduler, you assist patients in making, altering, and canceling medical appointments, ensuring patients have access to the services and treatments they need. The Medical Scheduler will accurately record patient information, prevent double-bookings, and route patient calls to the correct department or individual. This position requires you have close attention to detail, impeccable phone etiquette, and working knowledge of common medical terminology.
RESPONSIBILITIES:
• Answer and screen incoming calls in a professional manner while providing assistance and obtaining accurate information
• Schedule and confirm patient appointments
• Ensures proper follow-up appointments are scheduled
• Triage calls for therapists, nurses and physicians
• Provides accurate, detailed information to patients regarding appointments, time of patients scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients
• Scan paper referral information and other documents as required
• Able to handle heavy call volumes/call back volume
• Communicates and interacts with all departments effectively and professionally
SCHEDULE:
QUALIFICATIONS:
• High School Diploma or equivalent required
• Minimum of 1 year of scheduling experience in healthcare setting
• Must be familiar with office setting (answering phones, maintaining charts, filing, exposure to medical terminology)
• Exceptional communication and organizational skills, including excellent phone demeanor and direct communication skills with patients and family members
• Ability to be organized and to operate with purpose, urgency, and accuracy in a fast-paced environment
• Provides clear written and verbal communication
• Knowledge of Microsoft Office preferred
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