ConvenientMD Urgent Care Hiring for Medical Receptionist Job at Westborough, MA Full Time

Job Title: Medical Receptionist

COMPANY OVERVIEW:

ConvenientMD is a full-service, provider staffed urgent care group offering high-quality and affordable medical care for a broad scope of illnesses and injuries for patients of all ages. No appointment is needed; customers can just walk-in from 8am to 8pm, 7 days a week. The company has a friendly staff providing a consumer-centric experience. ConvenientMD clinics always have an experienced provider on site in state-of-the-art facilities equipped with digital x-ray, lab, ECG and IV.

ESSENTIAL JOB RESPONSBILITIES:

• Greet patients in a welcoming and professional manner; provide information and guidance based on expressed needs and all available resources.
• Assist in answering and screening phone calls in a professional, timely manner.
• Participate in registering patients by gathering necessary demographic and insurance information from patient to build a new/updated patient account in the Electronic Medical Record.
• Provide necessary forms to patients for completion and signatures while maintaining patient confidentiality with all patient information by adhering to all security and HIPAA guidelines.
• Collect payments, insurance co-pays, and prescription charges while following all CMD financial policies.
• Perform various administrative duties such as photocopying forms, creating reports, faxing forms to employers, filing forms/charts and maintaining various logs of daily activities including patient count and financial transactions.
• Schedule specialist referrals as needed for patient follow-up.
• Work with attention to detail in all tasks, navigating between multiple software systems to follow protocols established by our occupational health partners in support of our Employer Services team.
• Familiarity with scope of services provided at CMD and costs affiliated with all services
• Following all policies, guidelines and checklists supplied by management with the ability to maintain awareness of changes as they occur.
• Exemplify the mission and values of ConvenientMD in all interactions and communications.

EDUCATION AND REQUIREMENTS:

• High school diploma is required.
• Previous medical receptionist experience preferred.
• Strong knowledge of how to use data processing software, personal computer, and other programs common to an office environment. Previous experience with Microsoft Word and Excel required.
• Basic knowledge of billing/coding and insurance information preferred.
• Ability to work in a fast-paced environment and effectively learn new knowledge and skills.
• Must be self-motivated to complete tasks and have the ability to multi-task.
• Flexible attitude and enthusiasm for positive change.
• Desire to work in a team-oriented environment.
• Must be able to work 12 hours shifts, weekends and holidays per CMD scheduling guidelines